Own retention and growth across a portfolio of client accounts
Manage client expectations, escalations, and scope changes proactively
Identify and develop expansion opportunities within existing accounts
Byte&Kite is a digital marketing agency helping clients across a range of industries grow through effective digital marketing. They are a fully remote team operating across US time zones.
Own end-to-end client relationships as the primary contact, leading meetings and managing daily communication with Director, VP, and C-suite stakeholders.
Translate client feedback and business objectives into clear direction for internal teams, partnering with project management and operations to align priorities and remove blockers.
Monitor account health, identify risks, and present executive-level reports using performance data to drive client satisfaction and retention.
Our partner company specializes in innovative digital marketing programs for enterprise-level clients, working across media, product, and operations. They offer a fast-paced, multi-account environment with a collaborative culture and an AI-powered hiring process through Jobgether.
Own a portfolio of strategic accounts, setting account strategy and owning revenue targets in a fully remote role.
Manage complex client engagements by building executive-level relationships and identifying growth opportunities like cross-selling and upselling.
Work closely with delivery, technical, legal, and finance teams to ensure sustainable commitments and account growth.
Nortal is a technology services company that delivers complex solutions for enterprises and public sectors, focusing on digital transformation and AI. The company values autonomy, open communication, and diversity, and supports a close-knit remote team in LATAM with wellness and professional development resources.
Serve as a senior strategic partner and trusted advisor to multiple clients, strengthening executive relationships and ensuring long-term relationship health.
Lead the overall strategy and operational management of a significant client portfolio, balancing client satisfaction, delivery quality, growth, and financial performance.
Drive account growth by expanding executive relationships, identifying new opportunities, and developing long-term partnerships.
They are a digital agency or consultancy that delivers innovative digital products and experiences. They foster an inclusive, collaborative culture with multidisciplinary teams focused on high-quality client work.
Lead and develop a team of Account Managers, coaching them through regular 1:1s and feedback.
Own client relationships as the senior operations owner for high-priority accounts.
Manage escalations end-to-end and drive activation and growth strategies.
They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.
Drive profitable growth across a dedicated client portfolio, accountable for client strategy, execution, and expanding existing relationships.
Lead strategic new pursuits and build the team, tools, and processes to turn client development into a predictable engine.
Navigate internal and external stakeholder complexity to deliver measurable business impact while ensuring high client satisfaction.
Zeta is a marketing technology company that provides data-driven solutions for enterprise clients. The company emphasizes a culture of trust and belonging, with a focus on diversity and inclusion.
Lead client check-ins and serve as primary point of contact for a portfolio of accounts.
Track deliverables, update project plans, and keep initiatives moving across teams.
Monitor campaign performance and retention metrics, and prepare concise status reports.
A growth-focused marketing partner that helps DTC and B2B brands scale through data-driven marketing, performance advertising, retention, e-commerce, and profitability-focused strategies. They work closely with growing brands to improve revenue, customer acquisition, ROAS, and overall profitability.
Own the successful delivery of key client projects from kickoff to completion.
Build strong, trust-based relationships with clients as a strategic partner.
Lead cross-functional teams across strategy, content, design, paid media, and web development.
Terra is a digital marketing and creative agency that helps organizations reimagine and deliver their most ambitious digital projects and marketing strategies. The team is innovative, tech-forward, and creative, with a focus on collaboration and work-life balance.
Build and maintain strong, resilient relationships with clients based on trust, transparency, and partnership.
Interpret client requirements and translate them into clear technical details for delivery teams.
Identify opportunities to cross-sell additional services that address evolving client needs.
Heller Consulting is a technology consulting firm that helps nonprofit organizations use technology more effectively. The company offers a collaborative, inclusive remote culture with a focus on mission-driven work.
Foster deep, strategic partnerships with key enterprise clients to drive retention, success, and expansion.
Collaborate with Sales, Product, and Marketing to identify and capitalize on growth opportunities.
Lead executive-level QBRs and negotiate contracts to exceed renewal and expansion targets.
Quantum Metric is a digital analytics platform that helps organizations monitor, diagnose, and optimize digital customer journeys. The company is recognized as a best place to work, with a remote-first culture and a focus on diversity and employee development.
Provide direct client support, manage escalations, and communicate with upset clients using non-violent communication.
Contribute to project implementation, analyze metrics, and identify process improvements.
Communicate with partners and internal teams to represent client voice and share learnings.
Code for America uses technology to make government services work for everyone, with a focus on transparency and fairness. The organization fosters a supportive, flexible environment and a collaborative culture driven by meaningful impact.
Build and lead the client engagement program from the ground up, transforming client success stories into brand awareness and pipeline growth.
Develop a referenceable client base and activate relationships through storytelling, events, and sales enablement.
Partner with cross-functional teams including legal, sales, product, and alliances to ensure compliance and alignment.
Intelerad provides medical imaging solutions that simplify complex processes and improve patient outcomes. The company has nearly 800 employees across four countries and has been recognized with Best in KLAS.
Serve as a trusted advisor to key accounts and support new client onboarding.
Generate accurate quotes, oversee contract negotiations, and coordinate delivery schedules.
Collaborate cross-functionally to ensure on-time order delivery and escalate risks as needed.
Myriad360 is a technology solutions provider that challenges employees to achieve great things. They are consistently recognized as a best place to work, with an inclusive culture and engaged leadership.
Own end-to-end client relationships for a portfolio of 10-15 brand-protection clients.
Lead reporting, Quarterly Business Reviews (QBRs), and renewal conversations to drive client health and growth.
Mentor Client Solutions Managers and coordinate with account teams to ensure effective enforcement.
Obviously Protect helps global brands monitor and enforce against online infringements across marketplaces, social media, websites and domains. They are part of the RWS Group, a scaling global team that values diversity, inclusion, and a culture of partnership and innovation.
Build trusted relationships with key accounts and serve as primary point of contact for a portfolio of clients.
Manage day-to-day client operations, coordinate program activities, and deliver quarterly business reviews with strategic recommendations.
Monitor client satisfaction, proactively resolve issues, and identify opportunities to expand customer value.
They are a mission-driven team transforming the healthcare industry through innovative, data-driven solutions that improve patient outcomes while reducing costs. The company is a rapidly growing organization committed to innovation and service excellence.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Own the team's renewal ARR targets and NDR goals, driving accountability for outcomes.
Manage, coach, and develop a team of 4 Customer Success Managers to accelerate revenue.
Lead cross-functional alignment with Sales, Marketing, Product, and executive stakeholders.
Catchafire brings together government, philanthropy, business, and volunteers to bridge paths to stronger communities. The remote-first team has generated over $200 million in value and 1 million volunteer hours, operating with a mission-driven culture.
Manage your portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
Set clients up for success by agreeing on success metrics and delivering quantified proof of value.
Provide technical and value support alongside Sales on new deals and expansions, including solution design and proof of concepts.
Userlane is a software adoption platform that shows enterprises whether their software and AI investments are actually working. Based in Munich, the company is growing internationally and works with healthcare organizations across the US and Europe.
Own net revenue retention for large employer accounts, driving enrollment, renewal, and expansion.
Deliver data-driven business reviews translating clinical outcomes into quantifiable ROI for C-suite stakeholders.
Partner cross-functionally with Sales, Renewals, Product, and Analytics to protect and grow Maven's revenue.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with over 2,300 employers and health plans. Founded in 2014, the company has raised over $425 million and is recognized with numerous workplace and innovation awards.