Serve as the primary customer contact, maximizing ROI in Sardine's fraud and compliance products.
Translate complex product and technology challenges into simple, actionable solutions.
Build, monitor, and communicate KPIs while providing strategic analysis for growth.
Sardine is a leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team that values performance over hours, hiring self-motivated individuals with extreme ownership.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
You'll own KYC and identity verification, adjudicating cases and detecting fraud patterns.
You'll run sanctions, PEP, and adverse-media screening, documenting decisions for audit.
You'll drive QA calibration and process improvements to raise verification quality.
Turing accelerates superintelligence by building datasets and agentic AI systems for frontier labs and Fortune 500 enterprises. It runs one of the world's largest networks of vetted technical talent across 100+ countries with a remote-first, low-ego culture.
Drive measurable value realization within the first 90 days post-sale and own renewal and expansion strategy for your portfolio.
Develop multi-threaded relationships across decision-makers and create structured success plans tied to customer KPIs.
Proactively identify churn indicators through behavioral data and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Define and drive the fraud and identity product strategy and roadmap across the customer lifecycle.
Work directly with engineers on scoring logic, rules, and schemas to turn analysis into shipped decisions.
Act as incident commander for fraud incidents and partner with Legal, GRC, Ops, and Security.
Wrapbook is an AI platform for production finance, helping finance teams manage payroll, spend, and accounting for film and TV productions. With backing from top investors and a team of 350+, Wrapbook fosters a remote-first, document-forward culture of creative problem solvers.
Lead the product vision and roadmap for fraud detection, identity verification, and authentication.
Collaborate with engineering, operations, and legal teams to develop scalable fraud prevention solutions.
Leverage AI and automation to improve detection accuracy and reduce customer friction.
The company specializes in fraud prevention and identity verification products for financial technology organizations. It is a remote-first company that values autonomy, technical collaboration, and measurable business impact, fostering an inclusive work environment.
Define and own the product vision, strategy, and roadmap for Alpaca's account opening and identity verification services.
Manage the lifecycle of various account structures, including fully disclosed, omnibus, and sub-accounting, for global B2B clients.
Lead KYC and identity verification initiatives, collaborating with legal, compliance, and go-to-market teams to deliver a world-class account experience.
Alpaca provides institutional-grade APIs for brokerage infrastructure, enabling financial institutions to offer trading in stocks, ETFs, options, crypto, and more. The company is backed by $400M in funding and has a global team of 400+ members who value curiosity, empathy, and accountability.
Own retention and churn for a book of enterprise and mid-market accounts, using data to spot risk early.
Act as a trusted advisor, translating technical results into business value like indexing, organic traffic, and AI visibility.
Partner with Product, Support, and Account Management to drive proactive retention and share customer feedback.
Prerender helps marketers build dynamic JavaScript websites while keeping them visible to search engines and AI platforms, serving over 100,000 sites. It's part of saas.group, a fully remote portfolio of 25 brands with nearly 380+ colleagues and a small, high-trust culture.
Handle complex customer issues across banking, credit, and payments via email, chat, and phone with precision.
Guide VIP and high-revenue accounts through multi-step processes and sensitive scenarios with discretion.
Coordinate with engineering, risk, and compliance teams, file bug reports, and qualify high-value sales leads.
Flex is building the AI-native private bank for business owners, rebuilding banking, credit, payments, personal finance, and financial operations into a single intelligent system. Since launching in September 2023, Flex has scaled to nine-figure annualized revenue with $100M+ in equity and $300M+ in debt, operating with extreme ownership and a high-bar, low-ego culture.
Investigate complex, high-risk user business cases applying deep risk judgment and tailored solutions.
Navigate ambiguity to develop evidence-based recommendations where standard frameworks do not apply.
Collaborate across Risk Operations, Legal, Compliance, and Product to build holistic risk mitigation strategies.
Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments and grow revenue. With a mission to increase the GDP of the internet, it fosters a culture of innovation and tackling ambitious challenges.
Manage a portfolio of high-value clients, ensuring satisfaction, retention, and growth.
Drive product adoption and identify upsell and expansion opportunities.
Act as the voice of the customer internally, resolving issues and conducting business reviews.
Xsolla is a global video game commerce company providing payment solutions and business tools for game developers. It operates with a dynamic, collaborative team culture that values innovation and initiative.
Review and annotate high-resolution scans of international IDs to identify microscopic markers of forgery or tampering.
Evaluate liveness test data to help AI detect deepfakes, playback attacks, or 3D masks during face-matching.
Act as a fraudster by testing the system with edge-case documents and synthetic identities to find KYC model vulnerabilities.
TELUS Digital builds the 'Shield of Trust' for global digital identity by training AI to detect fraud and verify identity documents. With over one million contributors worldwide, they offer a flexible, remote community focused on innovation and impact.