Signifyd empowers confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud.
Our people drive our mission with commitment, empathy, and creativity, serving thousands of merchants across more than 100 countries.

The Role:

As a Customer Success Manager, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio.
You will proactively engage existing merchants, mitigate churn risks, and onboard new merchants.

What You'll Do:

Manage engagements with ~30 accounts, identify upsell opportunities, and analyze client data for optimization.
Collaborate with implementation, sales, risk, and data science teams to ensure exceptional customer experience.
Conduct business reviews and provide product training and guidance for inbound inquiries.

Requirements:

1-3 years in customer-facing roles like Customer Success, Account Management, or Sales.
Strong communication, time management, and analytical skills with Salesforce proficiency advantageous.
Bachelor's degree required and ability to thrive in a fast-paced, deadline-oriented setting.

Signifyd

Signifyd helps merchants grow their businesses by building trusted customer relationships and eliminating fraud. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions each year with a team invested in clients' success.

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