Build strategic partnerships with enterprise healthcare clients to maximize adoption and business outcomes.
Act as a trusted advisor to C-level executives, aligning goals with product capabilities and success strategies.
Monitor account health, manage escalations, and identify growth opportunities to improve retention.
The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.
Lead, mentor, and develop a diverse team of Customer Success Professionals, driving performance and growth.
Develop and implement data-based strategies to improve customer satisfaction, retention, and expansion.
Analyze customer data and health trends to proactively mitigate churn risks and identify product improvements.
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals, employers, and regulators with innovative technology. As a trusted leader for over 20 years, they deliver seamless compliance solutions and have been recognized as a Best Place to Work, fostering a culture of diversity and inclusion.
Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Manage multiple customer accounts to ensure satisfaction and retention.
Coordinate with internal teams to deliver projects and exceptional customer experiences.
Consult on product and industry topics and drive sales of added functionality.
Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.
Build and nurture leadership-level partner relationships to drive transformation.
Use internal tools to analyze usage data and identify growth opportunities.
Lead Quarterly Business Reviews to strengthen alignment and drive adoption.
ConnectWise is a global software company that provides a suite of solutions to help technology solution providers manage their businesses and deliver amazing customer experiences. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture where every colleague is valued for their unique contributions.
Lead and develop Customer Success Managers and Enablement Managers, fostering accountability and collaboration.
Drive retention and revenue growth through renewals, account expansion, and data-driven strategies.
Build scalable Customer Success operations and strengthen cross-functional partnerships.
This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.
Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.
LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.
Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
Lead onboarding through renewals, including commercial negotiations and success planning.
Collaborate with engineering and product teams to align customer goals and improve experiences.
A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.
Own the customer relationship from late-stage sales through onboarding and ongoing partnership, serving as the customer's advocate inside the company.
Drive adoption, manage account health, and lead business reviews to ensure customers see real value from the platform.
Partner with Implementation and cross-functional teams to deliver seamless onboarding and address risks, gaps, and opportunities.
Keebler Health is building the operating system for value-based care, empowering risk-bearing healthcare organizations to unlock the full power of their data. They are an early-stage company with a fast-paced, innovative environment and a collaborative team culture.
You will manage a pool of 10-20 top strategic customers, developing executive relationships and driving value through quarterly business reviews.
You will develop and execute a three-year strategic model to sustain growth and ensure high retention and revenue expansion.
You will collaborate with internal teams to identify upsell and cross-sell opportunities, maintaining 100%+ net retention rates.
Bluesight creates groundbreaking solutions that increase efficiency, safety, and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. They are a high-growth healthcare IT company with a start-up vibe and over 3,000 customers.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Build trusted advisor partnerships with clients, aligning platform value to their business goals.
Create tailored Success Plans, conduct Business Reviews, and identify expansion opportunities.
Maintain accurate client records in Salesforce and collaborate with internal teams.
Submittable is a software platform that helps mission-driven organizations manage programs, applications, and funding distribution. In 2024, it supported 30,000 programs and facilitated over $10 billion in funding, with a collaborative culture focused on social impact.
Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.
Jobgether is a platform that uses AI-powered matching to connect candidates with remote job opportunities. The company emphasizes a collaborative, inclusive culture with a global team across North America, the UK, and India.
Lead and mentor a team of Customer Success Managers to drive retention and expansion.
Build scalable processes and optimize the end-to-end customer lifecycle.
Partner with Sales, Product, and other teams to advocate for customer needs.
Oura is a health technology company that creates smart rings and an app to help users track sleep, activity, and readiness. The company is growing quickly, values employee well-being, and offers a collaborative culture with offices in San Francisco, San Diego, and Los Angeles.
Establish and maintain superior relationships with patients, clinicians, and internal teams.
Provide product training and support to patients, study participants, and clinicians.
Document interactions accurately and act as the voice of the customer to improve products and services.
Cala Health creates non-invasive prescription therapies for chronic disease, beginning with the kIQ® Plus for hand tremor. The company is mission-driven and offers employees tools, training, and mentoring to succeed in a collaborative culture.
Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.
Our partner provides advanced data management solutions, helping enterprises maximize value from data quality, governance, observability, and analytics. They foster a remote-first, collaborative culture focused on innovation, data-driven decision-making, and professional growth.
Drive long-term customer value and product adoption across strategic accounts.
Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.
WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.
Maintain and develop long-term relationships with strategic customers across the USA region.
Act as a trusted advisor to C-level executives, control delivery processes, and identify red flags early.
Grow customer portfolio through zero churn and active cross/up-sales, achieving high NPS scores.
Creatio is an AI CRM and workflow platform enabling people and AI agents to collaborate without limits. With a global team and ecosystem, Creatio serves thousands of customers in over 100 countries, recognized as a Leader by analysts and named to Inc.'s Best Workplaces list, emphasizing employee wellbeing and strong culture.