Customer Success Team Manager
Remote regions
GlobalBenefits
4w PTO
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What You'll Do:
- Lead, mentor, and develop a small and diverse team of Customer Success Professionals, providing coaching, training, and performance feedback.
- Develop and implement customer success strategies to improve satisfaction, retention, and expansion.
- Analyze customer data and health trends to proactively mitigate churn risks and identify opportunities.
Qualifications:
- 5+ years of experience in Customer Success, specifically within the SaaS Healthcare environment.
- 2+ years of strong experience managing a team of Customer Success professionals in a SaaS environment.
- Sharp analytical skills and deep experience with customer success best practices in technology.
Benefits and Perks:
- Health Insurance: We cover up to 100% of the premium for employee medical insurance.
- Generous PTO: 0–4 yrs 20 days, 5–9 yrs 25 days, 10+ yrs 30 days per year.
- 401K with company matching and lifestyle spending account.
Propelus
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals, employers, and regulators with innovative technology. As a trusted leader for over 20 years, they deliver seamless compliance solutions and have been recognized as a Best Place to Work, fostering a culture of diversity and inclusion.