Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.
Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.
Develop trusted advisor relationships with executive sponsors and align activities with customer business goals.
Drive adoption, training, and best practices to maximize customer value and ROI.
Identify growth opportunities and collaborate with sales to ensure retention and renewals.
Specright provides a purpose-built platform for Specification Management, helping companies digitize and act on supply chain data. It is an energetic, 100% remote company with an entrepreneurial, informal, and fast-paced culture.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Lead a team of Customer Success Managers and Strategic Account Managers to drive renewals, expansion, and customer outcomes.
Own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for strategic accounts, carrying an expansion quota.
Serve as executive sponsor for enterprise accounts, guiding long-term adoption and multi-year roadmap alignment.
Cayuse empowers organizations to conduct globally connected research with proven, integrated, and easy-to-use technology. Their growing team of highly skilled experts is committed to customer success and industry-leading solutions.
Lead, mentor, and develop a diverse team of Customer Success Professionals, driving performance and growth.
Develop and implement data-based strategies to improve customer satisfaction, retention, and expansion.
Analyze customer data and health trends to proactively mitigate churn risks and identify product improvements.
Propelus simplifies workforce compliance management across healthcare, empowering millions of professionals, employers, and regulators with innovative technology. As a trusted leader for over 20 years, they deliver seamless compliance solutions and have been recognized as a Best Place to Work, fostering a culture of diversity and inclusion.
Lead and expand Cisive's most strategic and complex client relationships as a senior-level point of contact.
Drive long-term client satisfaction, program performance, and revenue growth through cross-functional collaboration.
Oversee IT projects, conduct annual reviews and QBRs, and lead contract renewals to meet contractual commitments.
Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in healthcare, financial services, and transportation. A global leader, it empowers organizations to hire with confidence through a technology-first approach and a culture of integrity, innovation, and customer obsession.
Manage and grow client relationships to ensure optimal use of PointClickCare solutions.
Act as a trusted advisor to executive leadership, driving business alignment and value.
Provide early warning and churn mitigation strategies to maintain customer health.
PointClickCare offers cloud-based software solutions for acute and long-term post-acute care markets, helping providers care for vulnerable populations. The company is a leading healthcare technology firm with a strong focus on customer success and partnership.
Own day-to-day client relationships, driving adoption, activation, and value realization for assigned accounts.
Partner with strategic account leadership on renewals, growth opportunities, and executive-level issue resolution.
Lead process improvements, analyze performance metrics, and act as a mentor to elevate the Client Success team.
Heartbeat Health is a virtual-first cardiovascular care company providing telemedicine, diagnostics, and virtual care programs to improve heart health outcomes. The company is remote-first, mission-driven, and fast-paced, with a culture that values diversity, mutual respect, and innovation.
Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.
LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.
Develop and execute customer success strategy to drive retention, adoption, and long-term value.
Lead strategic account planning, executive engagement, and revenue expansion with Sales.
Scale a high-performing organization, champion AI adoption, and use data to optimize success.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. We surpassed $3B in revenue as a public benefit corporation balancing customer, employee, society, and investor interests.
Lead and develop Strategic Account Executives and Account Managers to set the standard for client success.
Own portfolio performance and drive renewals, revenue growth, and expansion across Fortune 500 clients.
Engage at the executive level with senior stakeholders to guide strategy and build lasting partnerships.
Personify Health provides a personalized health platform combining health plan administration, wellbeing solutions, and care navigation. The company is mission-driven, serving employers and health plans with a focus on better health outcomes.
Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.
Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Build strategic partnerships with enterprise healthcare clients to maximize adoption and business outcomes.
Act as a trusted advisor to C-level executives, aligning goals with product capabilities and success strategies.
Monitor account health, manage escalations, and identify growth opportunities to improve retention.
The hiring company delivers technology solutions for healthcare organizations, focusing on acute and post-acute care and serving vulnerable populations. It is a remote-first organization that emphasizes strategic partnerships, professional development, and customer success culture.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Own the commercial cycle for renewals and expansion within existing enterprise accounts.
Navigate large, siloed organizations and align stakeholders for renewal and expansion sales.
Serve as the executive-facing commercial leader translating AI capabilities into business value.
We are the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, we are a growing company helping enterprises drive efficiency and lower costs through AI automation.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Act as strategic relationship owner for a portfolio of IntusCare clients, managing renewals, upsells, and contract negotiations.
Identify and pursue cross-sell and upsell opportunities while monitoring account health and proactively addressing client risks.
Lead quarterly business reviews and coordinate internally with Product, Analytics, and Delivery teams as the voice of the customer.
IntusCare builds an end-to-end technology ecosystem for PACE and coordinated senior care, with data and AI at the center of its purpose-built EMR. The company fosters a fast-paced, high-growth, cross-functional culture focused on improving care delivery.
Maintain and develop long-term relationships with strategic customers across the USA region.
Act as a trusted advisor to C-level executives, control delivery processes, and identify red flags early.
Grow customer portfolio through zero churn and active cross/up-sales, achieving high NPS scores.
Creatio is an AI CRM and workflow platform enabling people and AI agents to collaborate without limits. With a global team and ecosystem, Creatio serves thousands of customers in over 100 countries, recognized as a Leader by analysts and named to Inc.'s Best Workplaces list, emphasizing employee wellbeing and strong culture.
Manage and grow key client accounts by retaining existing revenue and expanding opportunities within assigned health plans companies.
Engage with C-suite executives and key decision-makers to align H1's solutions with their strategic priorities.
Lead expansion sales processes including discovery calls, presentations, contract negotiations, and deal execution.
H1 provides a platform that harnesses data and AI to inform doctor interactions and improve healthcare outcomes globally. It is a lean startup focused on diversity, equity, and inclusion, partnering with biotech and life sciences companies.