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Role Overview:
- Acts as senior point of contact for assigned accounts, ensuring satisfaction, retention, and growth.
- Collaborates cross-functionally to deliver high-impact solutions and resolve escalations.
Key Responsibilities:
- Manage a portfolio of high-value enterprise accounts, monitoring SLAs and contract compliance.
- Facilitate executive-level calls and Quarterly Business Reviews with performance metrics and strategic initiatives.
- Drive upsell and cross-sell opportunities aligned to client needs and company goals.
Qualifications We Value:
- 7–10 years of progressive account management or strategic client-facing experience.
- Healthcare experience strongly preferred, with proven ability to influence executive audiences.
- Strong skills in Microsoft Office, Google Apps, Salesforce, and project tracking software.
Cisive
Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in healthcare, financial services, and transportation. A global leader, it empowers organizations to hire with confidence through a technology-first approach and a culture of integrity, innovation, and customer obsession.