Senior Customer Success Manager - Strategic Accounts

Key Responsibilities:

• Manage 10-20 strategic customers, conduct quarterly business reviews, and cultivate executive relationships to drive value.
• Develop a three-year strategic model to ensure customer retention and expansion through increased utilization and upsell.
• Collaborate with Product, Support, and Marketing to align customer needs and generate upsell and cross-sell leads.

Qualifications:

• At least 7 years of experience in strategic sales and account management, with healthcare and SaaS experience preferred.
• Proven negotiation skills and ability to manage high-profile clients; proficient in Salesforce and ChurnZero.
• Excellent communication and influencing skills, with the ability to present to C-suite stakeholders.

Why Bluesight:

• You will be part of a high-growth healthcare IT company with a start-up culture and over 3,000 customers.
• Enjoy competitive salary, unlimited vacation days, generous insurance coverage, and a 401(k) match.
• Work in a collaborative environment focused on innovation and teamwork, with opportunities for growth.