Sr. Customer Success Manager

Responsibilities:

• Manage and provide world-class partnerships to clients, ensuring optimization of PointClickCare solutions.
• Drive engagement at the C-level with business consulting background and enterprise knowledge.
• Collaborate with internal teams to deliver customer success and sustain relationships.

Qualifications:

• Experience in a customer-facing role within a SaaS/tech company, with emphasis on enterprise customers.
• Proven track record of sustaining and growing relationships, with strong communication skills.
• Proficiency in data analysis and CRM tools like Salesforce or Gainsight.

Why PointClickCare:

• Impact acute and long-term post-acute care markets that care for vulnerable populations.
• Work remotely with travel to client locations as required.
• Competitive salary and the opportunity to work in a collaborative environment.