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About the Role:
- Own a portfolio of customer accounts and act as their primary advocate.
- Maintain an 85%+ customer satisfaction rating through proactive engagement.
- Align schedules with Mountain or Central time zones to support customers.
Responsibilities:
- Understand customer needs and manage projects to meet deliverables.
- Facilitate product and industry consultation, and enable access to internal resources.
- Collaborate frequently with product managers, developers, and testers.
Requirements:
- Bachelor's degree in a related field; prior Customer Success experience preferred.
- Leadership, problem-solving, and strong communication skills required.
- Willingness to travel up to 20% and adjust schedules as needed.
Streamline Healthcare Solutions
Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.