Customer Success Manager

About the Role:

• Keebler Health is looking for a Customer Success Manager to be the face of the company for customers, owning the relationship from late-stage sales through go-live and beyond.
• This is a US-based remote position with a preference for candidates in North Carolina or New York.

Key Responsibilities:

• Build trusted relationships with executive, clinical, operational, and technical stakeholders, and act as the customer's advocate internally.
• Manage a portfolio of accounts, balancing competing priorities, coordinating escalations, and driving renewals and expansions.

What Success Looks Like:

• First 30 days: learn the platform, customers, and internal teams, and take ownership of steady state accounts.
• First 90 days: have account plans in place and complete first quarterly business reviews.
• First year: achieve live and engaged customers, clear value measures, and successful renewals or expansions.

About You:

• 3-5+ years in customer success or account management, with a track record of owning relationships and growing accounts.
• Strong sales skills, credibility with senior customers, and ability to juggle competing priorities in a rapidly changing environment.