Drive customer adoption and engagement to ensure measurable value from their investment.
Manage contract renewals and identify expansion opportunities within assigned accounts.
Monitor customer health and conduct business reviews to proactively re-engage at-risk accounts.
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.
Own the customer journey post-implementation, building strong relationships and ensuring product adoption and stability.
Drive retention and growth by designing Success Plans and Save Plans that mitigate churn and protect ARR.
Serve as the customer's advocate, partnering with internal teams to manage escalations and influence the product roadmap.
Hyland is the pioneer of the Content Innovation Cloud, delivering enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. With nearly 4,000 employees, Hyland has an employee-centric culture that values diversity, inclusion, and community impact.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.
Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
Own customer success, implementation, and support, carrying gross and net retention as your primary metric.
Build health scoring and coverage models to identify churn risk early and drive expansion systematically.
Define the customer journey from contract to renewal, making the customer experience one cohesive company.
Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.
Own customer outcomes at senior living communities, driving falls reduction, response times, care assessments, and adoption.
Lead community kickoffs, training, and change management to ensure care teams integrate Teton into daily routines.
Build trusted relationships with executive directors, directors of nursing, and care staff, using data insights to demonstrate impact.
Teton.ai is building the foundational data layer for the point of care using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people in a hands-on, learning-focused environment that values ownership and entrepreneurship.
Orchestrate onboarding so your customers reach First Value Attainment and maximize value.
Partner with Sales and Renewals to drive adoption, retention, and growth through targeted engagement.
Use data and customer health metrics to mitigate risk and guide customers to business outcomes.
LastPass delivers secure access essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials from the browser. Trusted by over 100,000 businesses and millions of users worldwide, it blends strong security with everyday simplicity in a remote-first, collaborative culture.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Serve as the main point of contact for group practice onboardings and establish clear ramp goals.
Monitor account health, address at-risk accounts, and lead customer save conversations.
Drive revenue growth by increasing utilization and managing account expansions.
Incisive is building a better model for restorative dentistry by partnering with independent practices through curated labs, digital equipment, and a centralized case management portal. With over 650 doctors nationwide and a 95% retention rate, it is a small, fast-growing team that works hard and has fun along the way.
Own client relationships post-implementation, driving renewals and expansion.
Monitor customer health metrics and adoption trends to reduce churn and increase value.
Act as the voice of the customer, collaborating with cross-functional teams and supporting events.
Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.
Manage an assigned portfolio of clinical research technology customers, building trust and driving strategic account plans.
Lead onboarding, adoption, and training to help research sites maximize value from the clinical trial management platform.
Drive retention and revenue growth through renewals, expansion opportunities, and cross-functional collaboration.
This partner company provides innovative clinical trial management technology for healthcare and clinical research organizations. They foster a collaborative, inclusive, and technology-driven culture with multidisciplinary teams.
Own a portfolio of eCommerce brands, using data and AI to drive customer outcomes, retention, and growth.
Monitor usage, adoption, and risk signals to prioritize accounts and run focused consultations that maximize value.
Identify upgrade and cross-sell opportunities within your portfolio, turning them into revenue while preventing churn.
Clearer.io helps eCommerce brands gain clarity through AI-powered tools that connect to their existing stack, enriching catalogs and putting data to work so products get found and trusted. They are a global team with offices in Australia, the UK, Germany, Vietnam, and the US, backed by PSG Equity and Silversmith Capital Partners, serving thousands of merchants worldwide.
Build strong relationships with our customers in the enterprise category
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
Align with the Customer Success organization and Expand Team to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
AlertMedia provides threat intelligence, emergency communication, and travel risk management solutions to help organizations protect people and businesses through all phases of an emergency. They support thousands of leading companies globally and have been named a Best Places to Work for 10 years, fostering a collaborative and inclusive culture.
Own and manage a portfolio of customer relationships throughout the customer lifecycle.
Lead customers through onboarding and implementation to realize value quickly.
Drive product adoption by helping customers understand best practices and opportunities.
Prompt.io Inc is a peer-to-peer texting platform that helps organizations engage and activate their supporters. We're a growing tech company where individual contributions can have an outsized impact.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
Drive retention across assigned customer accounts and actively partner with community-based organizations to strengthen relationships and address shared goals.
Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations, and track campaign metrics in Salesforce.
Unite Us operates a national network and software platform that connects health and social services organizations to improve whole-person health. Founded in 2013, the company fosters a collaborative and inclusive culture, and is an equal opportunity employer.
Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.
LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.
Manage a portfolio of SMB accounts for 1-3 location clients, focusing on retention, churn prevention, and growth opportunities. Execute the full sales cycle for renewals, upsells, and value-added services within your portfolio.
Execute scalable nurture campaigns to enhance product adoption and accelerate time to value. Act as a product expert for Xplor MarianaTek, providing creative solutions, driving adoption, and managing change.
Address and document client challenges, resolve product issues, and escalate as needed to ensure satisfaction. Monitor customer health, take immediate action to mitigate risks, and develop creative solutions for retention.
Xplor provides cloud-based technology solutions to help small and medium-sized businesses manage and grow. We are a global team of talented colleagues who value diversity and support each other's success.