Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
Drive retention across assigned customer accounts and actively partner with community-based organizations to strengthen relationships and address shared goals.
Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations, and track campaign metrics in Salesforce.
Unite Us operates a national network and software platform that connects health and social services organizations to improve whole-person health. Founded in 2013, the company fosters a collaborative and inclusive culture, and is an equal opportunity employer.
Manage multiple customer accounts to ensure satisfaction and retention.
Coordinate with internal teams to deliver projects and exceptional customer experiences.
Consult on product and industry topics and drive sales of added functionality.
Streamline Healthcare Solutions builds innovative web-based software for behavioral health organizations. The company is a high-growth technology firm founded in 2003, known for a collaborative and flexible work environment.
Design scalable community engagement strategies and enablement frameworks.
Manage escalation processes, track adoption metrics, and translate data into executive-ready recommendations.
Build SOPs, playbooks, and cross-functional training that improve operational consistency.
Unite Us operates a national network and software platform that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health. The company thrives in a fast-paced, evolving environment and is committed to building a diverse, inclusive team.
Own post-deployment success for strategic national healthcare customers, driving adoption, value realization, and expansion.
Develop outcome-driven success plans aligned to customer goals around safety, operational efficiency, and ROI.
Partner with Sales, Product, and cross-functional teams to support renewals, growth, and measurable customer outcomes.
Kontakt.io builds AI-powered real-time operational intelligence for health systems, combining proprietary hardware and software to improve patient care. Backed by Goldman Sachs and trusted by leading U.S. health systems, the company has more than doubled revenue and is scaling toward $100M ARR.
Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
Own renewals, forecast accuracy, and expansion discovery with Account Management.
Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.
Quarterback end-to-end product launch lifecycle for assigned portfolios, coordinating cross-functional teams and messaging.
Build and finalize enablement materials including live training slides, newsletters, email templates, and knowledge base articles.
Manage early-phase product testing and practice recruitment to de-risk releases and ensure field readiness.
Aledade PBC is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country, with a collaborative, inclusive, and remote-first culture.
Manage, coach, and develop a team of Customer Success Managers, providing clear expectations and operational guidance.
Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction.
Partner with sales, implementation, support, and product teams to ensure a smooth, cohesive customer experience.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.
Own a portfolio of 20-30 large enterprise employer relationships.
Drive retention, renewals, and risk mitigation strategies.
Use engagement and ROI data to influence senior stakeholders.
Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.
Drive change management and communications across the provider network, including rollout plans, newsletters, and policy updates.
Optimize self-service content and help center tools like Zendesk Guide to ensure accurate documentation.
Lead complex enablement initiatives with Product, Operations, and Success teams, using data and AI tools to track performance.
Spring Health is a global mental health company using an AI-native platform to deliver personalized support across coaching, therapy, medication management, and specialty care. The company reaches 170 million people worldwide and values AI fluency, human judgment, and a mission-driven culture.
Advise clinical and executive leaders on adopting outcomes-based care models.
Assess customer data practices and build roadmaps to close gaps in outcomes maturity.
Use CentralReach's platform and AI tools to scale outcomes measurement and support payer readiness.
CentralReach provides software for autism and IDD care, enabling ABA, multidisciplinary therapy, and special education. Trusted by over 200,000 users, the company is recognized as a best place to work with a culture centered around impact, inclusion, and flexibility.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Own every deployment from signature to go-live, ensuring timelines, milestones, and risks are managed with nothing falling through cracks.
Design and own the end-to-end implementation process, building tooling, capacity models, and a single source of truth for site status.
Lead enablement and change management across teams, turning processes into usable documentation, training, and playbooks that stick.
Teton builds a foundational data layer for point-of-care using real-time, multimodal AI to create digital twins of patients and care environments. As a fast-growing startup, we offer a steep learning curve and a hands-on environment where ownership and constant growth are expected.
Own the digital customer journey for a portfolio of customers, driving product adoption and reducing churn.
Monitor customer health metrics and usage trends to proactively engage at-risk customers and uncover growth opportunities.
Partner with Customer Experience Leaders, Product, and other teams to build scalable digital communications and success plays.
Loopio provides a response management platform that helps teams win in their response management efforts, such as RFPs and questionnaires. It is a remote-first, award-winning workplace with a global team across Canada, the US, India, and the UK, known for its supportive culture and employee development.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
Build multi-threaded relationships with executives and decision makers to align on business outcomes.
Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.
Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.
Own customer onboarding and adoption of Stratusphere, driving trust and measurable value.
Partner with customers, PE sponsors, and internal teams to accelerate savings approvals and reduce friction.
Bring structured field insights back to Product and use AI tools to scale customer success motions.
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.
Own customer relationships from onboarding through expansion, building playbooks and processes in a high-ambiguity startup.
Lead onboarding and activation, driving milestones and adoption within the first 30-60 days.
Serve as the voice of the customer, translating feedback into product insights and tracking health metrics.
Sapience AI is a collective intelligence platform that helps professional communities access and share expertise scattered across CRMs, AMS platforms, and knowledge bases. It is an early-stage startup with a culture centered on trust, purpose-driven deployment, and the belief that technology should elevate people.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.