Technical Customer Success Manager
Remote regions
USBenefits
Unlimited PTO
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Executive Engagement
Role:
- Serve as the primary point of contact for customers throughout onboarding and ongoing engagement.
- Drive product adoption, reporting, and executive business reviews.
Responsibilities:
- Own customer onboarding, adoption, and time-to-approval improvements.
- Monitor health signals and escalate risks before they become churn.
Requirements:
- Customer-facing experience in B2B SaaS or cloud environments.
- Executive communication credibility, data reporting capability, and AI proficiency.
Benefits:
- Competitive salary, medical/dental/vision, 401(k), and flexible PTO.
StratusGrid
StratusGrid builds Stratusphere, a multi-agent platform that turns cloud complexity into measurable outcomes. It is a remote-first team of builders and operators focused on trustworthy automation and real business impact.