An accomplished Customer Success Manager with proven success working with Enterprise customers
You think strategically to drive adoption, retain, and expand your accounts
You are a thought leader in managing Enterprise accounts and enjoy developing innovative strategies

What you get to do every day:

Build strong relationships with our customers in the enterprise category
Evaluate risk management for each customer and proactively drive retention
Conduct effective Quarterly Business Reviews to highlight realized value and communicate recommendations

What you bring to the role:

3+ years experience as a Customer Success Manager
1-2+ years experience supporting Enterprise customers in a CSM role
Salesforce and Excel proficiency required, Gainsight nice to have

Why you’ll love working at AlertMedia:

Competitive base salary plus company-wide bonus program
Generous and flexible time and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees
401K with a generous company match

AlertMedia

AlertMedia provides threat intelligence, emergency communication, and travel risk management solutions to help organizations protect people and businesses through all phases of an emergency. They support thousands of leading companies globally and have been named a Best Places to Work for 10 years, fostering a collaborative and inclusive culture.

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