Source Job

• Own a portfolio of 20-30 large enterprise employer relationships.
• Drive retention, renewals, and risk mitigation strategies.
• Use engagement and ROI data to influence senior stakeholders.

Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.

• Develop and execute strategic success plans aligned with customer business objectives to drive retention and growth.
• Build and nurture relationships with C-level executives, IT, and operational leaders to drive adoption and advocacy.
• Leverage customer data to identify expansion opportunities and collaborate with Sales on upsells and cross-sells.

Connecteam is the leading platform for managing deskless teams, bringing daily operations and team communication into one intuitive app. Trusted by over 80,000 businesses and backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding with a supportive, caring culture.

• Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
• Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
• Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.

ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.

• Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
• Drive revenue retention and expansion through long-term success strategies and executive business reviews.
• Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.

Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.

• Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
• Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
• Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.

Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.

• Manage a portfolio of enterprise accounts to drive adoption, value realization, and long-term retention throughout the customer lifecycle.
• Build strategic success plans, conduct Executive Business Reviews, and monitor KPIs to ensure customers achieve measurable value from Quest solutions.
• Collaborate with sales, support, product, and renewals teams while surfacing qualified leads and acting as an escalation point for high-impact issues.

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical IT challenges, and the company fosters an employee-first, inclusive culture.

• Own a portfolio of 20-30 enterprise accounts, driving adoption, retention, and expansion.
• Lead onboarding through renewals, including commercial negotiations and success planning.
• Collaborate with engineering and product teams to align customer goals and improve experiences.

A fast-growing technology company providing innovative cloud development solutions and an AI-driven environment. The company fosters a collaborative, inclusive culture with an internationally distributed team and startup-like pace.

• Own and manage a portfolio of enterprise customers as the primary relationship lead across deployment, adoption, renewal, and expansion.
• Drive product adoption and time-to-value while partnering with Sales, Product, Engineering, and Professional Services to align technology with business outcomes.
• Lead executive-level reviews, manage retention risks, and identify expansion opportunities to grow ARR and customer loyalty.

Our partner provides advanced data management solutions, helping enterprises maximize value from data quality, governance, observability, and analytics. They foster a remote-first, collaborative culture focused on innovation, data-driven decision-making, and professional growth.

• Own and manage a portfolio of customer relationships throughout the customer lifecycle.
• Lead customers through onboarding and implementation to realize value quickly.
• Drive product adoption by helping customers understand best practices and opportunities.

Prompt.io Inc is a peer-to-peer texting platform that helps organizations engage and activate their supporters. We're a growing tech company where individual contributions can have an outsized impact.

• Drive long-term customer value and product adoption across strategic accounts.
• Partner with Account Managers and Renewal Managers to ensure portfolio retention and growth.
• Lead Executive Business Reviews with C-level stakeholders to validate ROI and align roadmaps.

WorkWave empowers service professionals with software solutions to run their businesses more efficiently and deliver exceptional service. As a global tech leader with a startup's energy, they maintain a laid-back, high-performing, customer-obsessed culture.

• Own a book of 80–100 accounts end-to-end, driving adoption, renewals, and retention.
• Build multi-threaded relationships with executives and decision makers to align on business outcomes.
• Spot risk early, lead executive business reviews, and partner with expansion teams to grow accounts.

Help Scout provides customer support software that helps over 10,000 businesses build better customer relationships, now with AI-powered tools to improve customer experience. They are a fully remote team of 120+ people worldwide, with a culture that values ownership, curiosity, and craft.

• Independently own a diverse book of Mid-Market and Enterprise customers, driving adoption and retention.
• Lead renewal strategy and execution, including pricing conversations and multi-year negotiations.
• Serve as a trusted advisor, identifying upsell opportunities and mitigating churn through data-driven engagement.

Fluxx is a collaborative grantmaking platform that helps foundations and agencies streamline the grantmaking process to get funding to those who need it. The company has a community of 450+ grantmakers and a people-first, inclusive culture focused on continuous learning.

• Own onboarding, adoption, and success plans for a portfolio of commercial and regulated-industry customers.
• Drive retention and expansion by monitoring health scores, managing renewals, and building multi-threaded relationships up to CISO/CIO.
• Act as the voice of the customer to Product and Engineering while keeping account plans and forecasts current in CRM.

Hypori is a high-growth cybersecurity SaaS company transforming secure mobility with a virtual workspace platform that lets users access enterprise apps and data from any mobile device with zero data on the endpoint. Backed by $55M in funding and expanding into commercial and regulated markets, the company values innovation, collaboration, and inclusive growth.

• Manage a portfolio of commercial and mid-market accounts, owning product adoption, account health, and renewal coordination.
• Build trusted relationships and success plans tied to customer goals, while leading adoption check-ins and quantifying value.
• Partner with Account Executives, Support, and Product to resolve escalations and translate customer feedback into actionable insights.

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Its technology is informed by over 8 billion real-world interactions annually, protected by 300+ patents, and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

• Own client relationships post-implementation, driving renewals and expansion.
• Monitor customer health metrics and adoption trends to reduce churn and increase value.
• Act as the voice of the customer, collaborating with cross-functional teams and supporting events.

Granum is a software company providing industry-specific solutions for landscapers and arborists across North America. Its collaborative and supportive culture has earned multiple awards, including being named a 2024 Best Place to Work.

• Lead strategic enterprise accounts, building trusted executive relationships and stepping in where needed.
• Hire, coach, and develop a high-performing West Coast Customer Success team.
• Drive operational excellence through forecasting, account-health cadences, and structured risk reviews.

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. We're a diverse team of over 260, connected by a shared builder spirit and backed by top investors.

• Own a portfolio of top enterprise accounts, driving value, adoption, and renewal.
• Build executive relationships and lead business reviews that tie Netomi's AI platform to outcomes.
• Own renewals, forecast accuracy, and expansion discovery with Account Management.

Netomi is the leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines and MetLife. Backed by WndrCo, Y Combinator, and Index Ventures, it helps enterprises drive efficiency and deliver higher quality customer experiences.

• Lead post-sales activities for strategic mid-market customers, owning renewals, account health, and platform maintenance.
• Analyze data to derive insights, identify risks, and collaborate with internal teams to drive adoption, retention, and ROI.
• Serve as the voice of the customer, facilitating collaboration with Product, Engineering, Sales, and Professional Services.

LineLeader provides a childcare management platform that helps centers grow enrollment, boost parent engagement, and simplify operations. They are a fast-growing SaaS company valuing teamwork and a customer-centric, entrepreneurial culture.

• Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
• Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
• Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.

RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.

• Build and maintain trusted relationships across an assigned customer portfolio, engaging executive sponsors, program leadership, IT, and end users.
• Drive CaseWorks adoption through proactive outreach, customer education, best-practice guidance, and coordinated enablement activities.
• Lead retention efforts, identify renewal risks early, partner with Sales on renewals, and uncover expansion opportunities aligned with customer needs.

Next Chapter Technology provides the CaseWorks platform, delivering document management, content services, workflow automation, and document infrastructure solutions for Health & Human Services agencies. The company is a close-knit, ambitious team that values individual contributions, collaboration, and shared vision for growth.