Similar Jobs
See allCustomer Success Manager
Pindrop
US
Customer Success
Account Management
SaaS
Customer Success Manager
Canals
Americas
Customer Success
B2B SaaS
Product Adoption
Senior Customer Success Manager
Help Scout
Global
Customer Success
SaaS
Account Management
Senior Customer Success Manager
Specright
Global
Customer Success
Strategy Consulting
Executive Presentations
Customer Success Manager
Sapience AI
US
Customer Success
Salesforce
Gainsight
Adoption and Engagement:
- Drive customer adoption of Elai to meet service level agreements.
- Develop enablement strategies to embed Elai into content creation workflows.
- Track usage patterns and proactively identify risk indicators.
Account Management and Renewals:
- Own contract renewal cycles for Elai-only accounts.
- Identify expansion opportunities and advise customers on growing usage.
- Maintain target retention rates to support Global Net Revenue Retention.
Customer Health, Risk and NPS:
- Conduct regular customer health checks and business reviews.
- Monitor warning signs and proactively re-engage at-risk accounts.
- Run NPS surveys and lead follow-up actions on results.
Panopto
Panopto is a leading visual and audio-based learning technology company that helps organizations share knowledge effortlessly. A growing company with a collaborative and supportive culture, they are focused on delivering customer-centric solutions and attracting bright talent.