Define and execute the product strategy and roadmap for practitioner onboarding, activation, and early product adoption.
Own the end-to-end onboarding journey from sign-up through first treatment plan, identifying opportunities to reduce friction and accelerate time to value.
Design and deliver product-led growth initiatives that improve activation, engagement, retention, and long-term adoption.
Fullscript is an industry-leading health technology company that makes it easier for practitioners to deliver better care by providing a platform for clinical insights, lab interpretations, and high-quality supplements. With over 125,000 practitioners and 10 million patients using their platform, they foster a culture of curiosity, collaboration, and people-first values.
Lead end-to-end customer deployments and adoption journeys from discovery to scaled usage.
Own customer engagement strategies that increase adoption and accelerate time-to-value.
Act as product strategist for strategic accounts, connecting goals to capabilities and workflows.
Mindtickle is an AI-powered revenue enablement platform that helps companies drive behavior change and increase revenue per rep. The company is recognized as a market leader and offers a diverse, engaging workplace with a focus on innovation and customer success.
Own the enablement roadmap tied to CX goals and customer outcomes.
Translate CSM feedback and business priorities into scalable enablement strategies.
Use AI and automation to modernize knowledge management and self-serve tools.
Omada Health is a virtual-first healthcare company reversing chronic disease using human-led care, connected devices, and AI. With over two million members served, it's a certified Great Place to Work that values trust, boldness, and collaboration.
Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.
Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.
Coordinate between Product, Product Marketing, and Customer Education to translate roadmap updates into clear asset requirements.
Manage execution across multiple education channels, ensuring content is delivered on time and aligned with launch timelines.
Leverage AI tools to automate repetitive work, accelerate content production, and reduce manual overhead for the team.
AlphaSense provides market intelligence and search built on proven AI, trusted by over 6,000 enterprise customers. Founded in 2011, headquartered in New York City with over 2,000 employees globally and offices across the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Deliver an 11-star onboarding experience and own the client relationship from handoff onward.
Keep every relationship warm and churn risk low through regular check-ins and proactive value-add.
Run weekly account-health reports and be the voice of the customer to the product team.
They are a tech-enabled, ISO 17025-accredited testing lab that verifies product claims for consumer brands, turning results around in ~3 days. They are a fast-growing startup backed by top-tier VCs, with a culture of high performance and transparency.
Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
Drive automation and AI initiatives to simplify support workflows and improve customer experience.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.
Lead GTM enablement strategy and execution, connecting commercial teams with cross-functional partners.
Build and maintain knowledge management systems using AI to ensure teams have up-to-date materials.
Design and facilitate training experiences to drive adoption and behavior change among GTM teams.
Stepful is a workforce platform that partners with healthcare institutions to train and retain talent, addressing the national shortage of healthcare workers. Founded in 2021, they have trained over 32,000 workers and are backed by Y Combinator and other investors, with a culture of caring, learning, building together, and ownership.
Lead provider enablement strategy and operations to deliver effective support, training, and self-service resources.
Drive customer success, adoption, and onboarding by owning outcomes like NPS and feature adoption.
Establish voice of customer programs and partner cross-functionally to improve customer experience.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. They are a mission-driven organization committed to diversity, equity, and inclusion.
Own a portfolio of college and university partners, serving as their trusted advisor with direct accountability for renewals and expansion.
Drive product adoption, value realization, and partner success through strategic check-ins and data-driven insights.
Collaborate with Sales, Product, and Marketing to deliver a seamless partner experience and identify expansion opportunities.
EdSights builds technology for higher education to understand student thoughts and feelings using AI-powered conversations. They partner with 300+ colleges, are backed by $80M, and have a driven, thoughtful team that values ownership and quick execution.
Design, build, and continuously improve onboarding and training programs to accelerate new-hire ramp time and strengthen sales effectiveness.
Partner across Sales, Product, Marketing, Revenue Operations, and Customer Experience to translate strategy into execution and enable successful product launches.
Analyze sales performance data, develop playbooks and content, and own enablement tooling to drive measurable improvements in conversion and customer outcomes.
Inspira Education Group is a fast-growing edtech startup that connects students worldwide with top admissions coaches for medical, legal, business, and college studies. Backed by leading venture capital firms, the company is mission-driven and focused on democratizing access to high-quality coaching.
Proactively reach out to students via email, text, and phone to keep them engaged and on track.
Build individualized success plans for at-risk students addressing academic, motivational, or personal barriers.
Monitor each student's academic progress, attendance, and payment status throughout their program.
Stepful is a workforce platform that redefines how America's largest health systems build, train, and retain their talent. Since 2021, it has trained over 32,000 healthcare workers and is backed by Y Combinator, with a culture of mission-driven builders who prioritize care, learning, and ownership.
Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.
Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.
Manage one of our largest enterprise accounts, driving adoption and renewal.
Design and execute scalable onboarding and training programs for clients.
Use data-led insights to drive engagement and reduce churn.
Pencil is a SaaS company that uses Generative AI to transform advertising content creation. They aim to make AI accessible to both big brands and small businesses, fostering a culture of innovation and collaboration.
Define and execute the community operating model, charter, and success metrics across all Communities of Practice in Customer Excellence Group.
Recruit and support GEO Community Practice Leaders and cultivate a global network of practitioner champions.
Embed AI adoption frameworks and best practices into every community channel to scale readiness.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The company has 3,400+ practitioners worldwide and is building an AI-native culture where technology and talent are unstoppable together.
Govern and optimize Outreach and AI-powered sales technology to maximize Sales organization efficiency.
Build and implement sales sequences directly in Outreach, and partner cross-functionally on AI solutions.
Drive field adoption of AI solutions and measure business impact on pipeline generation and revenue outcomes.
Motive empowers physical operations with tools for safety, productivity, and profitability, serving nearly 100,000 customers across industries. They have a diverse and inclusive workplace culture in a high-growth B2B SaaS company.
Lead delivery transformation across AMS by overseeing customer health assurance, partner management, AI acceleration, and solution architecture functions.
Drive time-to-value compression from 200 to under 100 days through AI tool adoption and process optimization.
Manage cross-functional teams to mitigate delivery risk, scale partner ecosystems, and embed intelligent tools into standard methodology.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that unifies AI, data, and workflows to help 85% of the Fortune 500 work smarter. The company has a culture focused on AI-native technology and talent, emphasizing innovation and employee empowerment.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.
Design and run customer lifecycle programs across onboarding, adoption, renewal, and expansion, using AI and agentic workflows to surface risks and expansion signals.
Lead a team and partner with Customer Success leadership to own renewal forecasting, data analysis, and digital CS strategy that drives retention and growth.
Analyze data, identify gaps, and implement process improvements with a builder's mindset, ensuring consistency and measurable impact.
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. The company infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions, and serves world leading enterprise organizations including Databricks, SAP, Siemens, and Verizon.