New Customer Ed Specialist

About AlphaSense:

• The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making with AI-driven market intelligence.
• The platform is trusted by over 6,000 enterprise customers, and the company has more than 2,000 employees globally.

About the Role:

• You will be the connective tissue between Product, Product Marketing, and Customer Education, turning GTM plans into clear execution steps.
• Coordinate across In-App, LMS, Help Center, vILT, Certification, and other education channels to ensure timely delivery.
• Use AI tools to build templates and automate workflows, helping the team move faster without sacrificing quality.

Who You Are:

• 1-2 years of experience in customer education, project coordination, or program management.
• Highly organized with a natural instinct for building process and systems; comfortable using AI tools to streamline work.
• A strong communicator who can synthesize ambiguous information into clear next steps and keep stakeholders aligned.

What You’ll Do:

• Join Product and Product Marketing GTM meetings, own notes and action items, and translate changes into asset requirements.
• Maintain templates, trackers, and workflows to keep the team organized and pointed to a single source of truth.
• Support day-to-day execution of education initiatives, flagging risks early and ensuring deadlines are met.