Source Job

$60,000–$79,000/yr
US

  • Coordinate between Product, Product Marketing, and Customer Education to translate roadmap updates into clear asset requirements.
  • Manage execution across multiple education channels, ensuring content is delivered on time and aligned with launch timelines.
  • Leverage AI tools to automate repetitive work, accelerate content production, and reduce manual overhead for the team.

Customer Education Project Coordination Program Management AI Tools Communication

20 jobs similar to New Customer Ed Specialist

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$85,000–$95,000/yr
US

  • Lead district onboarding, staff training, and adoption campaigns to ensure fast launch and consistent referral growth.
  • Troubleshoot account access, referral submissions, and scope questions while providing white-glove support for strategic districts.
  • Use data analysis and AI tools to monitor capacity, pacing, and engagement, escalating risks and turning insights into action.

Daybreak Health partners with school districts to provide mental health care to students, matching them with clinicians based on language, culture, and identity. The company is backed by prominent venture capital firms and serves districts representing over a million students, with a mission-driven culture focused on closing the gap in student mental health access.

$135,000–$176,813/yr
Global Unlimited PTO 12w maternity 12w paternity

  • Own net-new customer education work from concept through publication, including courses, playbooks, and recordings.
  • Translate complex Ashby workflows into clear, practical, outcome-oriented education.
  • Partner cross-functionally with CS, Product, PMM, and RecOps to identify high-value education opportunities.

Ashby builds next-generation enterprise software for talent leaders and recruiters to streamline hiring. With over 4,000 customers, including Notion and Shopify, the company is growing 100% year over year and emphasizes high-quality work and long-term thinking.

$62,925–$89,890/yr
US

  • Drive go-to-market strategies for AI-powered research companion capabilities.
  • Collaborate with technical teams to translate customer needs into product improvements.
  • Support beta testing programs and define product metrics for post-launch evaluation.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies through automated screening and shortlisting. They operate remotely with a small team focused on streamlining recruitment processes using technology.

$88,000–$99,000/yr
US

  • Research and write original educational course content using templates and AI-assisted workflows.
  • Update and improve courses to meet regulatory changes and quality standards.
  • Collaborate with designers and cross-functional teams to maintain brand voice and scale content.

Aceable has helped 20 million people get licensed in driver's ed, real estate, insurance, and mortgage. They are a profitable, growing company with a fast-paced culture that values ownership and using AI to improve education.

Colombia

  • Support all areas of Talent Strategy, including communications, program coordination, and EDGE LMS administration.
  • Partner with HR teams to deploy data-driven learning solutions and employee experience initiatives.
  • Drive continuous improvement and report on program effectiveness using data and AI tools.

Coupa provides a community-generated AI and total spend management platform for businesses of all sizes. The company fosters a collaborative culture driven by transparency, openness, and a shared commitment to excellence.

India

  • Manage onboarding workflows on Sana (our AI-native LMS) and ensure a smooth experience for new hires globally.
  • Own LMS administration, course assignments, catalogue hygiene, and generate reports on learner engagement.
  • Build simple learning modules using AI-native tools, coordinate with internal teams, and run learning sessions end-to-end.

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, we operate as a global, remote-first organization built for speed and ownership.

US

  • Lead GTM enablement strategy and execution, connecting commercial teams with cross-functional partners.
  • Build and maintain knowledge management systems using AI to ensure teams have up-to-date materials.
  • Design and facilitate training experiences to drive adoption and behavior change among GTM teams.

Stepful is a workforce platform that partners with healthcare institutions to train and retain talent, addressing the national shortage of healthcare workers. Founded in 2021, they have trained over 32,000 workers and are backed by Y Combinator and other investors, with a culture of caring, learning, building together, and ownership.

US

  • Execute the product roadmap for AI data delivery capabilities, focusing on Model Context Protocol (MCP) and emerging AI technologies.
  • Partner with Engineering, Data Science, and Security to deliver secure, scalable AI products from strategy to launch.
  • Gather customer feedback, define success metrics, and manage cross-functional dependencies to drive product adoption.

Lightcast is a global leader in labor market insights, partnering across six continents to help drive economic prosperity and mobility. The company has headquarters in Moscow, ID, with offices in the UK, Europe, and India, and is an equal opportunity employer that values diversity.

US

  • Provide customer support across chat, phone, and email, resolving technical issues and product questions.
  • Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
  • Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.

Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.

US Unlimited PTO

  • Design and execute a company-wide AI learning and enablement roadmap tailored to roles across engineering, finance, and operations.
  • Create hands-on workshops, videos, and an enablement hub to drive practical AI adoption and responsible use.
  • Partner with cross-functional teams to measure adoption, capture success stories, and scale effective workflows.

Giga is building gigawatts of AI data centers to hasten a future of intelligence and abundance. The team moves quickly and thinks practically, recruiting top talent from innovative companies.

$70,000–$80,000/yr
US Unlimited PTO

  • Own end-to-end execution of trade show and live event calendar, including logistics, vendor management, and onsite coordination.
  • Align event plans with integrated marketing campaigns, working with Sales, Customer Success, and GTM Operations on targeting and pipeline goals.
  • Manage event budgets, track ROI metrics, and integrate AI tools to streamline workflows and improve efficiency.

OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services for learning and HR systems. They operate as a remote-first company with a focus on diversity and inclusion, and offer comprehensive benefits.

US Unlimited PTO

  • Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption and business growth.
  • Lead the design of a scalable learning ecosystem incorporating AI-enabled personalization and emerging technologies.
  • Partner with cross-functional teams to embed learning into customer journeys and measure program effectiveness through KPIs.

The partner company focuses on transforming customer education through modern learning and AI-enabled experiences. It is a remote-first organization with a collaborative and innovative culture.

$103,000–$155,000/yr
US

  • Lead and develop a team of Customer Experience Representatives, fostering a culture of empathy and continuous improvement.
  • Build customer education and self-service resources, including a knowledge base, FAQs, and training materials.
  • Drive automation and AI initiatives to simplify support workflows and improve customer experience.

Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are expanding their team and offer a remote US role.

$120,000–$150,000/yr
Canada Unlimited PTO

  • Own the relationship with every managed and self-serve Premium account, handling onboarding, escalations, and day-to-day communication for a focused book of a few dozen accounts.
  • Generate expansion pipeline by spotting renewal risk early, keeping accounts healthy, and creating qualified opportunities for the sales team.
  • Build an AI-native Customer Success function by supervising and correcting AI agents as they automate operational work, shifting your time toward judgment, relationships, and growth.

Browse AI provides an AI-powered platform for web data extraction, monitoring, processing, and automation, helping entrepreneurs and enterprises scrape, monitor, and automate data extraction from any website without code. They are a remote-first Canadian startup serving over 2,000 customers globally, with a lean team and a culture of automation and AI innovation.

US

  • Manage the operating rhythm for the AI build portfolio, including intake, staging, and launch sequencing across two concurrent programs.
  • Coordinate general-population AI training rollout for approximately 600 learners plus a clinical cohort, aligning with IT, Security, and Clinical Leadership.
  • Project manage the design and scaling of an AI competency screening framework for talent acquisition, piloting against real hiring cycles.

Curana Health is a national leader in value-based care for senior living communities and skilled nursing facilities, aiming to improve health and dignity for older adults. Founded in 2021, the company has grown to serve over 200,000 seniors across 1,500+ communities in 32 states with a team of over 1,000 clinicians and professionals.

Brazil

  • Build a systematic voice-of-customer practice through ongoing interviews and feedback programs.
  • Drive product adoption by designing and owning adoption plays and lifecycle programs.
  • Turn customer insights into compelling narratives, case studies, and proof points for sales and marketing.

Teachable is a platform for experts and businesses to create and sell courses, coaching, and digital downloads. As part of the Hotmart portfolio, which has helped creators earn over $10 billion, Teachable operates as a remote-first, cross-cultural team with a dynamic and ambitious culture.

Global 4w PTO

  • Conduct market and user research to identify growth opportunities and design experiments.
  • Analyze product metrics and experiment results to drive data-informed decisions.
  • Collaborate with cross-functional teams to turn insights into product and marketing initiatives.

The company develops a self-discovery mobile app called Testora focused on personality, intelligence, and personal development. It operates with a remote-first culture in a fast-paced, international environment.

$80,000–$90,000/yr
US Unlimited PTO

  • Assist in planning, execution, and adoption of strategic digital transformation initiatives including AI, software platforms, and process automation.
  • Coordinate cross-functional teams, track timelines and deliverables, and support change management and training efforts.
  • Help maintain project documentation, gather user feedback, and track KPIs to ensure successful integration and continuous improvement.

Chomps is America's fastest-growing meat snack brand, redefining convenient snacking with real ingredients. As a minority-owned, family-operated, and B Corporation-certified business, it prioritizes thoughtful sourcing and has a scrappy, team-oriented culture.

$82,000–$96,000/yr
US Unlimited PTO 26w maternity 9w paternity

  • Lead end-to-end onboarding for medium and high-value hospitality clients, coordinating implementations across multiple properties and teams.
  • Design and deliver customer training programs and provide proactive consultation to improve platform adoption and long-term value.
  • Use AI tools to accelerate content creation, streamline communication, and identify onboarding risks while managing projects effectively.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It operates as a partner company managing applications and next steps for employers, with a remote-first and flexible culture emphasizing ownership and adaptability.

Global

  • Develop and execute a comprehensive sales enablement strategy in collaboration with sales leadership and stakeholders.
  • Create and deliver engaging internal enablement content including training modules, knowledge base articles, and quick reference guides.
  • Leverage AI tools like ChatGPT and Claude to accelerate content creation while maintaining brand voice and consistency.

Syniverse is a technology company that enables seamless connections between devices and networks globally, working with top banks, tech companies, and communications providers. They foster an innovative and inclusive culture, offering competitive benefits and flexible work arrangements.