Customer Success Manager

What You’ll Do:

• Serve as the primary point of contact for an assigned portfolio of college and university partners, building deep, multi-threaded relationships.
• Own the full renewal cycle, from understanding each partner's evolving needs through negotiation and close.
• Analyze partner data to identify trends, risks, and opportunities, translating insights into actionable recommendations.

What You Should Have:

• 3+ years of experience in customer success or account management in B2B SaaS, with a track record of owning renewals and expansion.
• Strong relationship-building skills with experience influencing senior stakeholders.
• Comfort working with data and translating insights into compelling partner-facing narratives.

Why Join EdSights:

• Make a real impact in higher education by helping colleges better support students through AI-driven insights.
• Join a values-driven, collaborative culture with a kind, inclusive, no-ego team.
• Enjoy flexibility and competitive benefits, including unlimited PTO, paid parental leave, and 401k matching.