Source Job

• Lead and manage the North America Enterprise Customer Success team, owning retention, expansion, and executive customer relationships.
• Coach and develop a team of CSMs, partner with Sales, Product, and Support to ensure enterprise customers realize measurable value.
• Champion an AI-driven approach, manage renewal forecasting, and identify at-risk accounts early to mitigate churn.

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated and operating in 64 countries. Headquartered in New York City, the company has been recognized as a best workplace by Inc Magazine and Crain's NY, and named to Fast Company's most innovative companies list.

• Lead the strategy and execution of a unified customer experience across onboarding, implementation, adoption, retention, and expansion.
• Oversee customer success, professional learning, product enablement, analytics, and support capabilities for K-12 districts.
• Build trusted partnerships with district leaders and translate customer needs into scalable strategies.

The partner company specializes in K-12 education technology, helping districts improve student outcomes through effective implementation. It is a remote-first organization with a collaborative culture focused on meaningful impact.

• Manage a portfolio of school and school district accounts to ensure product adoption and retention.
• Build trusted client relationships through proactive account management and training coordination.
• Collaborate with internal teams to resolve issues and contribute to continuous customer experience improvements.

The company provides a SaaS-based education solution that helps educators and students plan successful futures. It fosters a mission-driven, inclusive culture focused on learning and innovation.

• Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
• Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
• Drive customer retention, contract renewals, and expansion opportunities while managing escalations.

Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists and success plans.
• Deliver agreed customer engagement and review cadences, including quarterly business reviews and health scoring.
• Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.

Xplor Technologies provides vertical software, embedded payments, and AI-powered capabilities to help businesses in various industries simplify operations and elevate customer experiences. The company serves over 130,000 businesses in 72+ countries and fosters a culture guided by five core values: Find a better way, Do the right thing, Say it straight, Win together, Own the outcome.

• Own a portfolio of college and university partners, serving as their trusted advisor with direct accountability for renewals and expansion.
• Drive product adoption, value realization, and partner success through strategic check-ins and data-driven insights.
• Collaborate with Sales, Product, and Marketing to deliver a seamless partner experience and identify expansion opportunities.

EdSights builds technology for higher education to understand student thoughts and feelings using AI-powered conversations. They partner with 300+ colleges, are backed by $80M, and have a driven, thoughtful team that values ownership and quick execution.

• Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
• Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
• Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.

Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.

• Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
• Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
• Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.

They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.

• Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
• Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
• Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.

They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.

• Take full ownership of a portfolio of high-value US enterprise accounts, driving retention and expansion.
• Act as a trusted advisor to CISOs and compliance leaders, translating security insights into business outcomes.
• Lead complex multi-framework GRC transformation programs and shape playbooks for the CS org.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, Sprinto has a remote-first culture where ownership and impact are valued.

• Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
• Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
• Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.

Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.

• Manage a portfolio of enterprise strategic customers as the primary relationship manager and trusted advisor.
• Drive product adoption, optimize operational workflows, and demonstrate measurable business outcomes.
• Collaborate cross-functionally with Sales, Product, and Engineering to ensure retention and identify expansion opportunities.

The hiring company is a SaaS platform serving enterprise customers in healthcare and related industries. It prioritizes strategic customer relationships and data-driven growth, with a focus on retention and expansion.

• Own the relationship with key stakeholders including executive sponsors for value amplification.
• Own retention and renewal outcomes by proactively managing health and risk.
• Drive growth by identifying expansion signals and building business-value cases.

Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.

• Serve as primary post-sales point of contact for industrial clients, driving adoption and satisfaction.
• Develop deep understanding of Dragos’ OT cybersecurity offerings to align solutions with customer goals.
• Own customer success plans, conduct business reviews, and collaborate with sales and engineering teams.

Dragos is a global leader in operational technology cybersecurity, protecting critical infrastructure systems. The remote-first mission-driven team across North America, Europe, Middle East, and APAC is built on authenticity, transparency, and trust.

• Ensure customer success by driving full value realization of the platform.
• Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
• Manage the customer relationship, acting as a trusted advisor to executive and senior leadership.

Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion, with a diverse team making a global impact each day.

• Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
• Develop strategic account plans and build strong customer relationships to ensure success.
• Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.

Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Manage renewals and expand partnerships with existing school districts.
• Drive product adoption and identify growth opportunities through data analysis.
• Collaborate with cross-functional teams to ensure customer success and meet sales quotas.

Ellevation Education builds software to help educators support English Learners in public schools across the U.S. They serve over 2,000 school districts and are a mission-driven, fast-growing company that merged with Curriculum Associates in 2021.

• Drive strategic direction, customer ROI, and product adoption for a portfolio of strategic enterprise customers.
• Act as a trusted advisor to senior customer leaders, guiding them through hiring transformation and digital adoption.
• Partner with Sales and Renewals to drive expansion strategy, retention, and commercial success.

Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. The company has hosted over 70 million video interviews and serves over 1,200 pioneering customers globally, with a culture centered on core values like being a hero for customers and taking action.