Customer Success Manager III

About the Role:

• You will manage assigned portfolio customers with significant independence and develop strategic relationships across territories.
• You will proactively ensure customer delight and identify upsell opportunities while mitigating churn risks.
• You will guide new customers through onboarding and drive full adoption of the product.

Key Responsibilities:

• Manage assigned portfolio customers and develop account growth strategies.
• Ensure customers are continuously delighted and escalate risks in a timely manner.
• Partner with Sales to close expansion opportunities and relay customer feedback to product teams.

Qualifications:

• 3-5 years experience in Customer Success is required.
• Strong understanding of K12 education competitive landscape and excellent communication skills.
• Proven track record of meeting/exceeding goals and delivering outcomes.

Benefits and Culture:

• World class health benefits including Medical, Dental, Vision, and Telehealth.
• 401(k) with company match, Parental Leave, and Tuition Reimbursement.
• A culture that values trust, winning together, and continuous growth.