Remote Customer service Jobs • Business Development

The Customer Success Manager is responsible for optimizing the Customer Experience lifecycle, handling post-Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. They proactively drive adoption, usage, net retention, and renewals by optimizing customer experience and act as the connecting thread for internal teams with the customer across the customer journey and drive customer advocacy in resolving customer issues. The Customer Success Manager will also serve clients by creating customer success plans and monitoring their health.

As an RCX Sports League Management Coordinator, you will play a crucial role in building and maintaining strong relationships with league operators across all RCX sports programs. This role will be responsible for understanding our customer’s needs, managing accounts, and ensuring customer compliance and satisfaction. This position requires a combination of strategic thinking, communication skills and a strong understanding of league operations and the youth sports landscape.