Resolve client issues through phone, chat, and email in a fast-paced environment.
Provide excellent support by conducting investigations, clear communications, and quick resolutions.
Troubleshoot and perform in-depth investigations to determine root causes and next steps.

Qualifications:

3+ years in technical support or client-facing roles, ideally in SaaS.
Basic understanding of core web components.
Exceptional attention to detail and time-management.
Strong communication and active listening skills.

Preferred Skills:

Experience with LMS/E-Learning platforms.
Technical documentation experience.
Familiarity with Zendesk, MSSQL, Jira, Confluence.

Benefits:

Fully remote-first work with flexible arrangements.
Comprehensive health and wellness benefits including retirement savings and bonus plans.
New hire equipment allowance and monthly flex allowance.
Career growth opportunities and employee-driven DE&I programs.

Absorb Software

Absorb Software is a leading global AI-driven learning platform provider that helps organizations unlock workforce potential through innovative learning solutions. Trusted by over 3,300 organizations and 34 million users, the company fosters a collaborative, open culture with a focus on growth and DE&I.

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