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US Unlimited PTO

  • Partner with customers to understand business objectives and define success metrics, translating insights into actionable learning strategies.
  • Provide data-driven reporting and recommendations to demonstrate the value of learning initiatives and maintain accountability.
  • Develop content strategies, enable customers, and execute campaigns to drive platform adoption and engagement.

Data Analysis Content Strategy Customer Success Stakeholder Management

13 jobs similar to Senior Customer Success Manager (AMER)

Jobs ranked by similarity.

US Unlimited PTO

  • Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption and business growth.
  • Lead the design of a scalable learning ecosystem incorporating AI-enabled personalization and emerging technologies.
  • Partner with cross-functional teams to embed learning into customer journeys and measure program effectiveness through KPIs.

The partner company focuses on transforming customer education through modern learning and AI-enabled experiences. It is a remote-first organization with a collaborative and innovative culture.

$94,900–$130,500/yr
US

  • Diagnose workforce skill gaps and translate complex technical needs into practical learning experiences.
  • Design and deliver learner-centered solutions across multiple formats including eLearning, instructor-led, and microlearning.
  • Leverage AI-enabled tools to improve learning design, personalization, and operational efficiency.

The company is a research and development organization focused on creating scalable learning solutions for technical and professional capabilities. They are a remote-first employer with a collaborative culture and a commitment to employee development.

$140,000–$150,000/yr
US Unlimited PTO

  • Manage enterprise customer accounts as a trusted advisor in the e-learning space, driving renewals, upsells, and customer satisfaction.
  • Deliver strategic presentations, executive business reviews, and build success plans to ensure customer retention and growth.
  • Collaborate with internal teams including Support, Curation, and Sales, using Salesforce and Gainsight to track activities and forecasts.

OpenSesame is a trusted partner for workforce reinvention in the age of AI, delivering integrated software, curated content, and expert services. The company is remote-first, values diversity and inclusion, and uses AI tools daily, with a culture of self-starters and continuous learning.

Global

  • Develop trusted, strategic relationships with a portfolio of clients to promote long-term retention and loyalty.
  • Leverage L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
  • Proactively monitor client health, identify risks, and collaborate cross-functionally to drive product adoption and ROI.

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity, with a focus on scalability and empowering learners.

Global

  • Conduct training needs analysis and identify skills gaps across the organization.
  • Design and implement structured learning pathways for technical, professional, and leadership development.
  • Facilitate engaging workshops and measure learning impact on performance.

Dijital Team is a remote-first organization that drives capability development and fosters a culture of continuous learning. They are a high-performing team focused on employee growth, offering flexible work and comprehensive benefits.

India

  • Manage onboarding workflows on Sana (our AI-native LMS) and ensure a smooth experience for new hires globally.
  • Own LMS administration, course assignments, catalogue hygiene, and generate reports on learner engagement.
  • Build simple learning modules using AI-native tools, coordinate with internal teams, and run learning sessions end-to-end.

HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, we operate as a global, remote-first organization built for speed and ownership.

US

  • Lead the strategy and end-to-end execution of onboarding programs, including cohort planning and curriculum sequencing.
  • Develop learning enablement plans for product launches and process changes impacting service center teams.
  • Manage timelines, deliverables, and cross-functional alignment across Learning, Operations, and support functions.

The partner company operates a large-scale service environment focused on healthcare-related services. It fosters a collaborative, cross-functional culture with a commitment to inclusive leadership and continuous development.

$46,600–$131,100/yr
Americas

  • Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
  • Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
  • Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.

Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.

US 4w PTO

  • Lead the client success function and shape strategies for adoption, retention, expansion, and long-term customer value.
  • Develop high-performing teams, establish clear KPIs, and create scalable customer success processes.
  • Act as a trusted advocate for clients, ensuring their priorities are reflected across the organization.

This company is a mission-driven, data-focused organization that helps higher education institutions achieve stronger outcomes. It fosters a collaborative culture that values curiosity, authenticity, diverse perspectives, continuous learning, and meaningful impact.

United States Canada

  • Own and evolve roadmaps for internal course-authoring and consumer-facing learning products.
  • Collaborate with cross-functional teams to deliver engaging, game-like learning experiences.
  • Identify and prioritize AI opportunities for content creation and personalized learning.

The company operates a learning management ecosystem serving outdoor safety education. It is a remote-first organization with a focus on product ownership and cross-functional collaboration.

US

  • Design and deliver scalable customer education programs including digital programs, live webinars, and cohort-based training.
  • Create and maintain training materials, video tutorials, and job aids using AI tools and instructional design principles.
  • Analyze engagement data and partner with cross-functional teams to improve learning experiences and close knowledge gaps.

This company provides a leading connected-operations technology platform. It fosters a collaborative and inclusive culture emphasizing customer success, ownership, curiosity, growth, and teamwork, with an employee-led remote working model.

$55,250–$71,500/yr
Australia

  • Drive customer adoption and retention through proactive engagement and technical support.
  • Collaborate with cross-functional teams to resolve issues and deliver product value.
  • Analyze customer feedback to improve product experience and user satisfaction.

Pathify is an innovative engagement hub that delivers a dynamic, personalized, and centralized experience for higher education institutions. The company is a growing team of professionals committed to transforming the student digital ecosystem.

Global

  • Design and develop innovative digital learning experiences and resources for Wikimedia contributors.
  • Partner with teams and subject matter experts to identify learning needs and improve participation.
  • Apply learning science and user-centered design to create inclusive, effective solutions for a global audience.

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and other free knowledge projects. It is a remote-first organization with staff in 40+ countries, committed to diversity and inclusion.