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Client Relationship Management:
- Develop trusted, strategic partnerships with clients to drive retention and loyalty.
- Manage the full client lifecycle from post-onboarding through renewal.
- Monitor client health, identify risks, and create action plans for at-risk accounts.
Learning & Development Enablement:
- Leverage L&D expertise to help clients design and optimize training programs.
- Deliver training sessions and best practices for maximizing Absorb LMS.
- Measure program effectiveness, tying outcomes to business goals and ROI.
Cross-Functional Collaboration:
- Work with Product, Support, and Account Management teams to ensure seamless client experience.
- Identify upsell and expansion opportunities and route them appropriately.
- Maintain accurate documentation and use CS tools like ChurnZero and Salesforce.
Absorb Software
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity, with a focus on scalability and empowering learners.