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Client Relationship Management:

  • Develop trusted, strategic partnerships with clients to drive retention and loyalty.
  • Manage the full client lifecycle from post-onboarding through renewal.
  • Monitor client health, identify risks, and create action plans for at-risk accounts.

Learning & Development Enablement:

  • Leverage L&D expertise to help clients design and optimize training programs.
  • Deliver training sessions and best practices for maximizing Absorb LMS.
  • Measure program effectiveness, tying outcomes to business goals and ROI.

Cross-Functional Collaboration:

  • Work with Product, Support, and Account Management teams to ensure seamless client experience.
  • Identify upsell and expansion opportunities and route them appropriately.
  • Maintain accurate documentation and use CS tools like ChurnZero and Salesforce.

Absorb Software

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity, with a focus on scalability and empowering learners.

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