Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Monitor escalation queues to maintain data and functional integrity of the application.
Solve platform issues through technical troubleshooting and ensure clear documentation.
Partner with Product Managers, Designers, Engineers to communicate issues and insights.
Teikametrics is a company that provides an Artificial Retail Intelligence platform for optimizing retail on marketplaces like Amazon, Walmart, and TikTok. The company offers a remote-friendly environment with equity and benefits.
Proactively reach out to students via email, text, and phone to keep them engaged and on track.
Build individualized success plans for at-risk students addressing academic, motivational, or personal barriers.
Monitor each student's academic progress, attendance, and payment status throughout their program.
Stepful is a workforce platform that redefines how America's largest health systems build, train, and retain their talent. Since 2021, it has trained over 32,000 healthcare workers and is backed by Y Combinator, with a culture of mission-driven builders who prioritize care, learning, and ownership.
Provide expert IT Operations support to employees across a globally distributed organization.
Mentor and coach other IT Operations team members and help them troubleshoot complex issues.
Lead root-cause analysis for recurring or high-impact operational issues and implement scalable improvements.
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves a diverse range of customers from startups to public companies and fosters a culture of simplicity, speed, and soundness.
Act as escalation point for complex technical issues, performing root-cause troubleshooting and systems administration.
Mentor Tier 1 staff, standardize diagnostic processes, and build knowledge base articles.
Administer identity and access systems, manage endpoints, and support IT projects.
OneImaging is a healthcare technology company that provides a concierge approach to radiology services, reducing imaging costs by 60-80% through a network of over 5,000 vetted providers across 48 states. The company has approximately 300 employees and a culture focused on improving patient access and affordability.
Provide prompt technical assistance to customers via ticketing, web meetings, or phone.
Troubleshoot and resolve customer issues end-to-end, building deep product expertise on a SaaS platform.
Document interactions and partner with Engineering to escalate complex technical issues.
Flashpoint is a pioneering leader in threat data and intelligence, empowering enterprises and government agencies to confront security challenges. It fosters a culture of diversity, inclusion, and belonging, with a globally distributed team.
Own escalated cases end-to-end, investigating issues across conversational AI flows, voice integrations, REST APIs, and core banking connectors.
Analyze escalated AI conversations, categorize root causes, and close the feedback loop by writing and refining knowledge base articles.
Lead incident response for P1/P2 issues, coordinate with Engineering and customer teams, and write post-mortems for customer leadership.
Interface.ai builds Generative AI-powered virtual assistants for banks and credit unions, automating customer service across voice and chat for 100+ financial institutions. The company is remote-first and emphasizes high ownership and AI innovation at the frontier of financial services.
Manage onboarding workflows on Sana (our AI-native LMS) and ensure a smooth experience for new hires globally.
Own LMS administration, course assignments, catalogue hygiene, and generate reports on learner engagement.
Build simple learning modules using AI-native tools, coordinate with internal teams, and run learning sessions end-to-end.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, we operate as a global, remote-first organization built for speed and ownership.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Operate as the NOC’s first point of escalation for any issues raised within or out of shift that need further assistance or feedback.
Ensure NOC shift operations are executed properly and according to pre-defined SLAs.
Manage NOC’s shift schedule including PTO requests and act as focal point for administrative issues.
LivePerson is a global leader in enterprise conversations, providing a Conversational Cloud platform for brands like HSBC and Chipotle. The company powers nearly a billion interactions monthly and fosters an inclusive workplace culture that encourages collaboration and innovation.
You will be the first line of defense and delight for our customers, rapidly responding to high-stakes event issues.
You will investigate real problems, reproduce them, and create workarounds when no fix is available in time.
You will collaborate closely with Engineering to keep the product experience at the highest standard.
SpotMe is a leading B2B event platform that helps enterprises deliver CRM-connected, high-quality experiences across in-person, virtual, hybrid events, and webinars. We are a global team focused on supporting mission-critical events with a culture of rapid response and ownership.
Resolve employee IT requests through Slack, Jira, and other support channels.
Provision laptops, user accounts, access, and SaaS applications for onboarding, offboarding, and role changes.
Build and maintain automations, integrations, and custom connections between business systems.
Array is a financial innovation platform providing credit and identity monitoring, privacy protection, and financial ads marketplace products. It is a remote-first company focused on high-performing individuals and a culture of continuous improvement and experimentation.
Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and their integrations.
Configure, automate, integrate, and maintain systems used daily by support and customer success teams.
See work through from scoping to production, including testing, communication, and documentation.
Remote enables businesses to recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce and a culture focused on innovation and automation.
Lead a 23-person global support organization, scaling tooling, processes, and performance metrics.
Own core metrics like first reply time, requester wait time, and CSAT, using Zendesk Explore.
Drive AI strategy with Swift CX chatbot to triage and deflect tickets, freeing the team for higher-value work.
Virtuous provides software for nonprofits to inspire generosity and drive donor engagement. The company is built on a culture of radical generosity, humility, and building better, with a talented team committed to delivering best-in-class solutions.
Review RCS applications and assess use cases to ensure compliance with carrier regulations and prevent fraud.
Provide white glove service to customers, guiding them through complex carrier requirements and technical hurdles.
Handle escalations and perform quality assurance checks on AI-generated and agent-reviewed decisions.
Twilio shapes the future of communications, delivering innovative solutions to hundreds of thousands of businesses. They are a remote-first company with a strong culture of connection and global inclusion.
Own the full support queue end-to-end, handling Tier 1 and Tier 2 conversations via Intercom.
Maintain and optimize Intercom's AI-driven automations, workflows, and help center content.
Surface recurring issues to Product and keep SLA metrics healthy.
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.
Walk us through your daily customer support workflow and ticket management routine.
Describe the technology stack and software tools you use to resolve customer issues.
Detail specific bottlenecks or friction points in your current support process.
Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.
Provide Tier 2 identity and access management help desk support for the U.S. Department of Education's Federal Student Aid office.
Respond to inbound calls and written inquiries to resolve account access, authentication, and identity management issues.
Troubleshoot IAM solution issues and coordinate with subject matter experts to drive resolution.
PingWind delivers services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. It is a certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.
Handle Level 2 escalations from support teams, resolving complex seller issues with data analysis in spreadsheets and internal tools.
Train and onboard sellers on platform features, proactively monitor for errors, and advocate for product improvements.
Maintain expert knowledge of seller tools, create documentation, and mentor Level 1 associates to reduce friction.
Max Retail is a cutting-edge technology platform that helps independent retailers sell excess inventory online. The company has a startup culture, emphasizing bias to action and strong documentation habits.
Provide world-class customer support to clients with application administration and configuration issues.
Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.
PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.