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Position Description:
- Provide Tier 2 IAM help desk support for the U.S. Department of Education's Federal Student Aid office.
- Require experience in federal help desk operations and user account management.
Responsibilities:
- Ensure users receive timely support for account access and identity recovery across PAS and AIMS platforms.
- Act as a key contact between end users, Tier 1 teams, and IAM experts to maintain service quality.
Required Qualifications:
- Respond to calls and inquiries regarding account access and identity management issues.
- Provide Tier 2 support for account recovery, ID verification, and two-factor authentication.
- Troubleshoot IAM issues and coordinate with SMEs and vendors.
PingWind
PingWind delivers services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. It is a certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.