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Responsibilities:
- Monitor and respond to emails in key support mailboxes such as FSA ID Verify and ID Verification.
- Process user-submitted identity documents, review for accuracy, and update case notes in the PAS Admin Tool.
- Manage data related to user identities and support internal data sharing for fraud analysis.
Qualifications:
- Strong attention to detail when reviewing identity documents and user information.
- Excellent customer service and communication skills for interacting with external users.
- Ability to handle sensitive personally identifiable information (PII) securely and confidentially.
About PingWind:
- Focused on delivering outstanding services to the federal government with extensive experience in cybersecurity, development, and IT infrastructure.
- An SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville, AL.
- Offers a comprehensive benefits package including PTO, medical, dental, vision, 401(k), and parental leave.
PingWind
PingWind delivers outstanding services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. As an SBA-certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville, AL, they emphasize a supportive culture and veteran hiring.