Own onboarding end-to-end, from kickoff through technical setup including SSO and SCIM provisioning.
Drive technical integrations by helping customers enrich their identity data with our intelligence.
Drive adoption and retention, monitor account health, and present to executives in QBRs.
VanishID is a cybersecurity company that offers privacy services to protect executives, employees, and their families against a wide range of cyber and physical threats. We are a growing remote-first company dedicated to redefining privacy and trust on the internet.
Provide Tier 2 identity and access management help desk support for the U.S. Department of Education's Federal Student Aid office.
Respond to inbound calls and written inquiries to resolve account access, authentication, and identity management issues.
Troubleshoot IAM solution issues and coordinate with subject matter experts to drive resolution.
PingWind delivers services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. It is a certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.
Manage strategic enterprise accounts and build success plans to drive measurable business outcomes.
Monitor customer metrics and lead Quarterly Business Reviews to align progress and shape strategy.
Partner cross-functionally with Sales, Product, and Engineering to ensure seamless customer experience and drive adoption.
Mitek is a global leader in digital and biometric identity authentication, fraud prevention, and mobile deposit solutions. The company serves over 7,500 organizations worldwide and operates with a virtual-first culture, emphasizing teamwork, trust, and innovation.
Own the technical roadmap for physical document IDV, including accuracy, coverage, fraud detection, and conversion.
Partner with ML engineers and data scientists to define model improvements and measure success.
Be the voice of Veriff in complex customer calls, running technical deep-dives and answering detailed accuracy questions.
Veriff is the preferred identity verification platform for growth-driven organizations, helping verify and safeguard users globally. We have a diverse team across the US, UK, Spain, and Estonia, with robust backing from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator.
Leads incident management activities for FSA IAM systems to ensure quick detection, response, and resolution of incidents.
Coordinates with internal teams and external partners and provides clear communication during incidents.
Performs real-time technical analysis, reviews logs, and escalates issues to vendors as needed.
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.
Sell SentiLink identity and fraud solutions to State Agencies, Local Government, and Higher Education.
Own the sales process end-to-end, from outreach and meetings to closing agreements.
Build long-term relationships and ensure partner success post-close.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Backed by world-class investors and named to the Forbes Fintech 50, the company is growing quickly with a digital-first culture and offices across the U.S. and India.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Analyzes and investigates customer and transactional data to identify and confirm suspicious activity.
Files SARs and CTRs with regulatory agencies for escalated activity.
Maintains service levels and manages multiple workstreams while handling customer inquiries.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a team of problem solvers and innovators who celebrate differences and embrace a HUMBLE HUNGRY SMART approach.
Enter, update, and maintain customer information in company systems
Contact customers via phone or email to respond to inquiries and resolve routine questions
Maintain accurate records of customer interactions and work on assigned projects
CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.
Manage and prioritize Salesforce support case queues to ensure SLA compliance.
Troubleshoot end-user issues and perform administrative tasks like user provisioning and data corrections.
Create knowledge base articles and report on support metrics to improve self-service and performance.
Peraton is a next-generation national security company that drives missions of consequence across all domains. As a leading mission capability integrator and enterprise IT provider, it serves U.S. government agencies and armed forces.
Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.
Answers incoming calls and chats from customers to resolve inquiries, handle complaints, and provide non-technical information.
Utilizes mechanized systems to initiate service orders and handle customer requests, completing call logs and reports.
Identifies and escalates priority issues, may assist in training new employees, and supports multiple queues or skill sets.
Peraton is a next-generation national security company that drives missions of consequence globally, serving as a valued partner to essential government agencies. With a focus on solving daunting challenges, the company supports every branch of the U.S. armed forces and employs a workforce dedicated to protecting the nation and allies.
Lead enterprise IAM/ICAM strategies and modernization initiatives, including identity governance, access management, and authentication services.
Collaborate with executive leadership, security teams, and stakeholders to strengthen security controls and improve identity processes.
Support privileged access management, role-based/attribute-based access control, and compliance reporting in large federal environments.
ERP International, LLC provides health, science, and technology solutions to government and commercial clients, supporting enterprise IT and management needs for federal agencies. Founded in 2006, the company has been recognized as a Top Workplace for seven years and fosters a culture of employee appreciation and community outreach.
Administer, develop, and maintain IT systems supporting the acquisition, storage, management, and movement of VA program data across organizational boundaries.
Evaluate current IT environments and recommend scalable solutions, including web-based portal designs and operational system enhancements.
Design and enforce data governance policies to ensure data integrity, quality, and compliance with federal requirements.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, they have over 300 employees nationwide and focus on applying technology and human-centered services to optimize mission delivery.
Provide Tier 1 help desk support for token issues and password resets on FSA IAM systems.
Handle inbound calls and emails, process token requests, and troubleshoot token functionality.
Distribute approved tokens and escalate complex issues to higher-tier support as needed.
PingWind delivers services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. It is an SBA certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.
Serve as the strategic technical consultant during pre-sales, specializing in Access Management and Consumer Identity.
Bridge the gap between sales and engineering through deep-dive technical discoveries and solution architecture design.
Participate in technology workshops, demos, and RFP responses to uncover new opportunities and drive client success.
IDMWORKS is an award-winning identity and access management (IAM) solutions firm serving banking, healthcare, and government sectors since 2004. With a remote-first culture for over 20 years, the company operates across the US, Canada, and India, fostering a tight-knit team of IAM professionals committed to exceptional customer experiences.
Handle 35-50 inbound phone calls per day, taking concise notes on customer needs and experiences.
Recommend appropriate fingerprinting or identity services and provide Tier 1 technical support for biometrics kiosks.
Use tools to submit technical support requests to Tier 2 and 3 teams while maintaining a flexible schedule.
First Advantage (Nasdaq: FA) provides mission-critical background screening solutions to Fortune 100 and Global 500 brands, leveraging proprietary technology and AI to power employment screening, digital identity, and verification services. Headquartered in Atlanta, Georgia, the company serves 80,000 organizations across over 200 countries and territories, focusing on innovation and customer success.
Own full-cycle sales from prospecting to close for SMB and Mid-Market accounts.
Self-source pipeline through outbound calls, email, and social selling.
Leverage channel partners to extend reach and drive revenue.
iVerify is a mobile threat hunting company that protects mobile devices from advanced threats while preserving privacy. It is a VC-backed startup with a fast-paced, high-energy culture focused on security and privacy.
Own and administer Salesforce Government Cloud, ensuring compliance with FedRAMP and CUI handling.
Manage user access, profiles, and permission sets under least-privilege standards.
Build enhancements using declarative tools and maintain reports for federal stakeholders.
IonQ is the world's leading quantum platform and merchant supplier, delivering integrated quantum solutions across computing, networking, sensing, and security. Headquartered in College Park, MD, IonQ has operations across the US and globally, and fosters a culture of autonomy and respect.
Provide ongoing operational support for SailPoint IdentityIQ environments.
Develop and configure connectors, workflows, and policies.
Collaborate with security and infrastructure teams to implement identity governance solutions.
The company specializes in identity governance and access management solutions for large enterprises. It operates as a remote-first organization with a collaborative and fast-paced culture.