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Responsibilities:
- Monitor and respond to requests for password resets and token assistance.
- Process requests for hard tokens, assist with registration, and troubleshoot issues.
- Distribute tokens via shipping and support general Tier 1 help desk functions.
Required Qualifications:
- Strong customer service skills with professional phone and email manner.
- Ability to handle sensitive information securely and with confidentiality.
- Clear communication, attention to detail, and basic technical understanding of two-factor authentication.
Benefits:
- Includes paid time off, parental leave, and medical plan choices.
- Offers dental, vision, life insurance, and 401(k) with matching.
- Provides wellness benefits, legal insurance, and pet insurance.
PingWind
PingWind delivers services to the federal government, specializing in cybersecurity, development, IT infrastructure, and supply chain management. It is an SBA certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.