Source Job

$66,000–$92,000/yr
US

  • Provide Tier 2 identity and access management help desk support for the U.S. Department of Education's Federal Student Aid office.
  • Respond to inbound calls and written inquiries to resolve account access, authentication, and identity management issues.
  • Troubleshoot IAM solution issues and coordinate with subject matter experts to drive resolution.

Help Desk Support Customer Service Account Management Troubleshooting

20 jobs similar to Help Desk Support Agent (Mid)

Jobs ranked by similarity.

Europe

  • Lead the technical evolution of Yuno's APIs and payment integrations, setting architectural direction and engineering standards.
  • Hire, mentor, and develop engineers while owning system architecture for backend services and payment flows.
  • Drive engineering excellence in API design, testing, performance, security, and cross-functional collaboration.

Yuno is the AI-native operating system of global commerce, powering financial infrastructure for enterprise merchants. It connects to 1,000+ payment methods and operates in 190+ countries, with clients like McDonald's and GoFundMe.

$41,600–$134,680/yr
US

  • Review patient records to improve quality and completeness of clinical documentation, ensuring accuracy for severity of illness and level of services.
  • Collaborate with providers, coders, and care team members to ensure comprehensive patient documentation and compliant documentation clarification.
  • Develop and deliver clinical documentation improvement education to providers, and monitor documentation requests to support revenue cycle integrity.

ProMedica is a mission-driven, not-for-profit health care organization serving communities across nine states with acute and ambulatory care, a dental plan, and academic business lines. The organization employs over 1,300 health care providers and has more than 2,300 physicians with privileges, committed to clinical excellence and addressing social determinants of health.

United States North America Unlimited PTO

  • Develop and execute a comprehensive demand generation strategy for North America, aligning with global growth initiatives.
  • Own end-to-end campaign planning across digital, paid media, email, content, and partner programs to drive pipeline and revenue.
  • Manage lead lifecycle, collaborate with Sales and SDRs, and optimize performance through data analysis and experimentation.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They operate globally across North America, Europe, and APAC, fostering a collaborative environment with flexible work options.

$190,000–$210,000/yr
US Unlimited PTO

  • Architect and build next-generation Conversational AI products using Generative AI.
  • Lead and mentor engineering teams, setting technical direction and best practices.
  • Design cloud-native architectures that are resilient, scalable, and built for the future.

LivePerson is a leader in trusted enterprise conversational AI and digital transformation, powering nearly a billion conversational interactions monthly. Fast Company named them the #1 Most Innovative AI Company, and they celebrate diversity, empowering their team globally.

US

  • Define and architect solutions for RMIS/EHS opportunities, leading scoping sessions with stakeholders and translating requirements into proposed solutions.
  • Own technical qualification and feasibility, identifying product gaps and risks before commercial commitments are made.
  • Model deal economics, support sellers in competitive strategies, and manage handoff to Professional Services at contract signature.

Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem, from insured corporate and public entities to brokers and risk consultants. The company is backed by a best-in-class service team and is committed to diversity and inclusion.

$20,700–$20,700/yr
Poland

  • Embody core competencies to create a seamless experience for Clients, Taskers, and Partners, prioritizing customer satisfaction with urgency and care.
  • Use insights from customer interactions to drive informed decisions and anticipate needs, maintaining a customer-centric approach.
  • Demonstrate ownership and disciplined curiosity in problem-solving, serving as a trusted resource to ensure optimal resolutions.

Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks like furniture assembly and handyman work. The company has a hybrid workforce across the US and EU, with a collaborative, pragmatic, and fast-paced culture, and has been recognized as a Best Place to Work from 2022 to 2025.

$125,000–$180,000/yr
US

  • Lead a distributed team of Salesforce developers and QA professionals to deliver scalable revenue solutions.
  • Partner with business stakeholders to drive technology roadmaps and optimize go-to-market operations.
  • Leverage AI-powered tools and Agile methodologies to accelerate delivery and improve seller experiences.

$49,500–$68,200/yr
US

  • Proactively manage and grow an active sales pipeline to consistently exceed revenue targets.
  • Craft clear, professional proposals and lead responses to RFIs and RFPs tailored to client needs.
  • Build strong, long-term relationships with existing customers through impactful, face-to-face engagements.

Trimble empowers stakeholders in the AECO industry through planning, design, construction, and asset lifecycle with innovative connected solutions. As a global public technology company, Trimble fosters a purpose-driven culture focused on making work faster, safer, and more sustainable.

US

  • Develop and maintain training curricula for Epic applications and other software to support user understanding.
  • Build, test, and maintain the Epic training environment to meet workforce education needs.
  • Provide guidance and mentoring for credentialed trainers and collaborate with training and application build leadership.

Grady Health System is a leading public health system providing compassionate, patient-centered care to Atlanta and beyond for over 125 years. It is a large organization with a team of dedicated professionals committed to innovation, diversity, and collaboration.

$63,270–$78,144/yr
Canada

  • Own the analytical foundation of Geotab's Pricing Strategy & Governance pillar, producing data-driven pricing insights and performance reporting.
  • Analyze pricing trends, rate plan performance, ARPU, and margin metrics to inform commercial strategy decisions.
  • Collaborate with Finance, Revenue Operations, and Data teams to ensure accurate pricing data infrastructure and reporting.

Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help customers manage their fleets. They are a certified Great Place to Work with a diverse and talented team, and they offer a fast-paced, inclusive work culture.

Europe

  • Plan and execute marketing projects and programs, supporting regional and local marketing teams.
  • Act as super user for key BD tools (Veeva Vault, AdProm, ShowPad) to ensure efficient and compliant marketing processes.
  • Support development of marketing materials, website updates, and management of marketing events and congresses.

BD is a global medical technology company that develops and manufactures medical devices and solutions to advance health. With a large, multinational team, BD fosters a culture of collaboration, compliance, and quality.

  • Develop test strategies, plans, and cases in collaboration with product and development teams.
  • Execute tests, publish reports, and manage quality metrics like defect density and coverage.
  • Design automation frameworks, create mocks, and own all aspects of testing.

Moniepoint Inc. is Africa's all-in-one financial platform, helping 20 million businesses and individuals access payments, banking, credit, and business management tools. With over $250 billion in annual digital payment transaction value, we are Nigeria's largest merchant acquirer, powering most POS transactions.

Mexico

  • Lead the design, deployment, and maintenance of AI agent solutions using platforms like BotDojo.
  • Gather business requirements, train end-users, and provide ongoing technical support.
  • Integrate AI agents with existing systems using scripting languages and monitor performance.

Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. They serve 20,000 client companies globally, including 30% of the Fortune 500, with a diverse and inclusive culture focused on great people practices and learning opportunities.

$55,000–$65,000/yr
US

  • Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
  • Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
  • Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.

Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.

India

  • Create 8-10 social media creatives per month, including static posts and short-form video content.
  • Transform creative briefs into visually appealing marketing assets using design tools and AI-powered solutions.
  • Collaborate with stakeholders to maintain brand consistency and manage multiple deliverables independently.

US 4w PTO

  • Conduct high-complexity analysis for the Embedded Channel, using advanced statistical techniques and synthesizing data from diverse sources to drive growth.
  • Manage complex projects and build analytic tools to improve business outcomes, with close collaboration with product teams and senior leadership.
  • Present findings and recommendations to senior leadership that impact profitability, growth, and customer satisfaction.

Liberty Mutual is an insurance provider that offers a quoting experience hosted directly on partner websites. The company fosters an inclusive workplace with comprehensive benefits and professional development, and values diverse perspectives through employee resource groups.

$30–$35/hr

  • Write structured, SEO-driven city and neighborhood content for Austin, TX.
  • Conduct thorough research and fact-checking using local sources and AI tools.
  • Ensure content maintains third-party neutrality and aligns with search intent.

The client began in print publishing in 1988 and expanded into digital media, now known for its annual 'Top 100 Best Places to Live' list. The company is expanding its digital footprint in SEO-driven city and neighborhood content.

Global

  • Build a world-class guest pipeline by identifying and prioritizing influential voices in crypto, finance, and technology.
  • Own the entire guest acquisition process, from outreach and booking to interview preparation and relationship management.
  • Drive editorial strategy by monitoring markets, social media, and breaking news to secure guests ahead of competitors.

Crypto Banter is the world's #1 live crypto streaming channel, distributing breaking news and alpha to a global audience. They are a consortium of media channels with over 10 million monthly views, built by a group of misfits and entrepreneurs obsessed with their mission.

$35,000–$55,000/yr
Global

  • Research travel options based on client preferences and budgets
  • Assist with reservations for hotels, cruises, vacation packages, and other travel services
  • Coordinate reservation details and help organize travel itineraries

We help clients research and coordinate travel plans including hotels, cruises, and vacation packages. We offer a remote, entry-level friendly work environment with training and flexible scheduling.

Global

  • Build the B2B marketing function from scratch—strategy, team, systems, and culture.
  • Bridge product-led growth to enterprise by converting product-qualified accounts into sales-ready pipeline.
  • Own full-funnel marketing from awareness through pipeline to expansion, partnering with Sales and Product.

Genspark is an AI workspace that grew from 0 to $155M ARR in 10 months, making it the fastest-growing agent platform. With over 6,000 organizations already using Genspark for Business, we are building a high-performance culture focused on converting organic product adoption into enterprise revenue.