Provides end-to-end operational leadership for the fraud lifecycle, integrating alert operations, investigations, and intelligence.
Owns the management rhythm for alert volumes, queue health, SLA performance, and operational risk response.
Directs a management team of fraud alert operations and investigations managers, ensuring clear ownership and effective handoffs.
Pathward is a financial empowerment company that partners with innovators to increase financial availability and promote economic mobility. They are a team of problem solvers and innovators who celebrate diversity and embrace a humble, hungry, and smart approach to success.
Perform daily fraud screening and handle fulfillment issues with 3PL partners.
Manage e-commerce systems and collaborate with cross-functional teams to resolve order problems.
Investigate order errors, maintain operational queues, and ensure timely resolution.
Nutrafol is a hair wellness company that creates clinically tested products for hair growth, targeting key root causes of hair thinning with a patented blend of natural ingredients. The company is growing rapidly, recommended by over 7,500 physicians, and fosters a culture of individuality, innovation, and continuous improvement.
Lead and develop a group of people leaders and ICs across multiple fraud operations teams, focusing on performance management and career growth.
Define and execute an operational strategy to improve efficiency, quality, and compliance, driving measurable impact.
Foster cross-functional alignment and serve as the escalation point for complex issues, ensuring robust incident resolution.
Affirm is a fintech company that reinvents credit with buy now, pay later solutions, offering consumers flexibility without hidden fees. The company is remote-first and focuses on operational excellence, high performance, and a culture of belonging.