Operations Associate

Key responsibilities:

• Manage patient-facing and internal billing questions, including resolving denials, investigating patient responsibility, and processing insurance coverage verifications.
• Work claims end-to-end with cross-functional stakeholders to ensure a smooth billing experience.
• Support efforts to streamline existing processes by providing suggestions for automation or new tools.

You’ll love this role if:

• You are detail-oriented and organized, enjoying keeping things on track and meeting deadlines.
• You are proactive and eager to learn, seeking opportunities to take ownership and solve problems.
• You thrive in a dynamic environment, energized by rapid improvement and change.

We’d love to hear from you if:

• You have 2+ years of experience in an operations role, with bonus points for revenue cycle, medical billing, or healthcare.
• You are a patient-first communicator, professional, empathetic, and able to de-escalate billing concerns.
• You are highly organized and detail-oriented, with strong follow-through and a passion for technology and automation.