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Accountabilities:
- Receive, analyze, research, and resolve incoming dispute claims and first payment default cases while meeting service-level expectations.
- Investigate transaction details, identify root causes, and determine appropriate outcomes using available resources and sound judgment.
- Communicate professionally with customers, merchants, financial institutions, and internal stakeholders through phone, email, fax, and written correspondence.
Requirements:
- Associate degree in business, finance, or related field, or at least one year of relevant experience.
- Strong research and problem-solving abilities with excellent attention to detail.
- Ability to manage deadlines, prioritize tasks, and work effectively in a fast-paced environment.
Benefits:
- Competitive hourly compensation range of approximately $22.00–$23.00 per hour.
- Day-one medical, dental, and vision insurance options.
- 401(k) plan with company match available from the first day of employment.
Unknown
Our partner is a growing financial services company focused on operational excellence and dispute resolution. The company fosters a remote, collaborative culture with a focus on reducing financial losses and improving service quality.