Source Job

• Manage and resolve Data Exchange related issues with high precision, performing deep-dive research into automated alerts.
• Identify and confidently escalate operational risks early by monitoring queues for anomalies and unexpected data patterns.
• Support cross-functional partners on complex escalations by compiling all relevant details for resolution.

DailyPay is a worktech company that transforms the way people get paid by providing an on-demand pay solution. It is headquartered in New York City with operations across the US and in Belfast, and fosters an inclusive, high-trust culture.

• Evaluate dispute eligibility and documentation to ensure cases meet federal IDR or state-specific requirements before submission.
• Research and interpret state regulatory requirements, translating them into clear workflows for the team.
• Monitor arbitration timelines, track correspondence, and maintain accurate case records to support operational improvements.

Pivotal Health is a technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. We are a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers.

• Evaluate fraud concerns and collect documentation to clear false positive exceptions and mitigate risk.
• Prepare daily and monthly bank reconciliation reports and identify remedies for exception items.
• Act as point of contact between internal/external customers and banking partners for questions related to delayed funds.

SRS Acquiom delivers a platform and services to help manage complex M&A and loan agency transactions. With offices across the US, London, and Amsterdam, the company has supported over 11,500 transactions globally and offers a culture of entrepreneurial energy, growth, and innovation.

• Analyze disputes and chargeback flows to determine appropriate actions and build strong representment cases.
• Investigate transaction timelines, evidence, and root causes, identifying patterns and fraud signals.
• Use AI tools and collaborate with cross-functional teams (Risk, Compliance, Product, Data, Engineering) to improve dispute handling.

CloudWalk builds AI-driven payment and credit solutions, focusing on smarter automation for financial transactions. The company is a growing tech organization that values innovation, curiosity, and ownership in a collaborative culture.

• Provide effective and timely customer service for members, providers, and insurers regarding health care claims.
• Ensure timely follow-up and organize health insurance paperwork and medical records.
• Communicate status updates, negotiate with providers, and appeal claim denials on behalf of plan members.

Included Health is a healthcare company delivering integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone, offering care guidance, advocacy, and personalized virtual and in-person care.

• Perform advanced healthcare payment audits by analyzing claims data and identifying discrepancies.
• Develop and improve audit concepts focused on payment accuracy and reimbursement policies.
• Collaborate with audit, engineering, and business teams to ensure accurate findings and process improvements.

Jobgether is an AI-powered job matching platform that uses technology to connect candidates with roles. The company operates remotely and focuses on efficient, objective hiring processes.

• Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
• Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
• Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.

U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.

• Process client disputes accurately through established credit repair workflows.
• Maintain organized client records and update dispute statuses in the CRM.
• Prioritize daily dispute workload to meet productivity goals.

20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer a supportive community and free training opportunities.

• Audits claims, customer service inquiries, member and group enrollment activities to validate Plan performance.
• Supports internal audit and special investigations as needed.
• Analyzes performance guarantee accounts and participates in external client audit requests.

Capital Blue Cross is a health insurance company providing coverage and services. They have been voted one of the 'Best Places to Work in PA' and foster a flexible, supportive culture with emphasis on employee well-being.

• Make fair, accurate, and timely claims decisions on life insurance claims, analyzing beneficiary data and policy information.
• Deliver a personalized, empathetic experience for beneficiaries by educating them on settlement options and communicating via phone, email, and letters.
• Manage phone and transactional responsibilities while maintaining strict confidentiality and meeting production and quality standards.

Northwestern Mutual provides life insurance and financial planning services, helping clients achieve financial security. With over 7,000 home office professionals across three campuses, the company fosters a culture of trust, collaboration, and equal opportunity.

• Review, evaluate, appeal, and follow up on denied and underpaid claims using proprietary software.
• Use payment documentation and contract information to ensure correct reimbursement.
• Research and submit complex underpayment appeals to payers for timely claim resolution.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations using proprietary automation. The company has been recognized as a top workplace and among the fastest-growing private companies in the US for eleven years.

• Execute settlement payments in accordance with court orders and matter-specific requirements.
• Conduct payment compliance reviews and distribution audits to ensure accuracy.
• Investigate payment issues, trace discrepancies, and coordinate with vendors and banking partners.

Simpluris Inc. delivers comprehensive corporate, financial and legal administration services across the United States. Since 2007, Simpluris has administered over 9 thousand matters and distributed over $8 billion in funds.

• Research and resolve insurance claims to maximize cash collections and minimize denials.
• Maintain worklists and assignments based on performance targets and quality scores.
• Interface with payers and internal partners to conduct follow-up and escalate items promptly.

USACS is a clinician-centric provider of hospital-based emergency and inpatient medicine, serving 11 million patients annually in 400+ programs across 27 states. They are a large practice prioritizing personal and professional satisfaction with a culture of robust support.

• Analyzes and investigates customer and transactional activity to identify patterns and confirm suspicious activity.
• Files SARs and CTRs with regulatory agencies and maintains service levels with workload compliance.
• Answers inbound and outbound calls to support monitoring strategies and customer inquiries.

Pathward is a financial empowerment company that creates financial inclusion for all by working with innovators to increase financial availability. They are a team of problem solvers and innovators with a hybrid work culture that celebrates diversity.

• Handle incoming calls in a fast-paced call center environment, assisting members with benefits, eligibility, and claims inquiries.
• Maintain composure and positivity while de-escalating challenging situations and managing relationships with members.
• Apply standard operating procedures and recommend process improvements for a better member experience.

Blue Cross and Blue Shield of Minnesota is a nonprofit health insurance company committed to transforming healthcare. It is one of the most recognized healthcare brands in Minnesota with a large network of doctors and a culture based on collaboration and integrity.

• Manage mailouts and release medical records and imaging in paper or electronic format.
• Coordinate courier services, notaries, and provide status updates to requesters.
• Monitor inventory, escalate issues, and handle patient walk-ins as needed.

MRO provides medical records and imaging release services to healthcare organizations. They are a full-time employer with a focus on confidentiality, compliance, and customer service.

• Handle inbound and outbound consumer inquiries across multiple channels (phone, chat, email, web) in a timely and professional manner.
• Resolve non-clinical issues and complaints while ensuring a positive and empathetic customer experience.
• Build and maintain effective relationships with consumers, healthcare providers, and internal teams to support issue resolution.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies by analyzing applications against core requirements. They serve as an intermediary, leveraging technology to streamline the recruitment process.

• Provides customer service solutions and resolves inquiries within service level agreements.
• Operates independently using guidelines to match customer needs with products and services.
• Uses tools like ServiceNow to track issues and support continuous improvement.

Cayuse Talent Solutions, LLC provides staffing and workforce solutions. They are a temporary staffing firm that emphasizes high-quality customer service and professional growth.

• Investigate multiple sources of health insurance data to identify potential accidents and physical injuries, determining recoverability of claims.
• Communicate and negotiate with healthcare plan members, insurance adjusters, and attorneys to recover funds from at-fault parties.
• Utilize computer systems for documentation, apply analytical skills to manage workflows, and create medical expense spreadsheets for payment processing.

Machinify is a leading healthcare intelligence company that uses an AI-powered platform to maximize financial outcomes and reduce healthcare costs for health plans. They are deployed by over 85 health plans and represent more than 270 million lives, fostering a culture of asking why, thinking big, and delivering results.

• Provide subject matter expertise and resolve complex customer problems.
• Conduct extensive research and assist in handling escalated inquiries.
• Collaborate with the team and communicate across departments.

Farfetch is a global platform for luxury fashion, connecting creators, curators, and consumers. They are a diverse and inclusive community with a focus on operational excellence and customer experience.