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The Role:
- You have a vital role in the Customer Service Department.
- You are responsible for mentoring and reporting to supervisors.
- You solve customer inquiries and improve strategies.
What you'll do:
- Provide subject matter expertise and interpretation of procedures.
- Conduct research to resolve complex problems and assist managers.
- Provide feedback and present ideas for process improvements.
Who you are:
- You have good interpersonal and soft skills.
- You have excellent communication skills, both verbal and written.
- You have a critical mindset and good sense of judgement.
Farfetch
Farfetch is a global platform for luxury fashion, connecting creators, curators, and consumers. They are a diverse and inclusive community with a focus on operational excellence and customer experience.