Respond to patient inquiries through chat, email, and internal messaging with clarity, warmth, and professionalism.
Break down complex topics (billing, CPT codes, coverage, device returns) into simple, patient-friendly explanations.
Document all interactions clearly and accurately, ensuring consistent follow-up until issues are fully resolved.

Experience Requirements:

3+ years in healthcare billing, health insurance support, or patient-facing support role.
Strong technical proficiency with multiple systems and real-time documentation.
Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows.

Work Environment:

Fully remote position requiring a hard-wired, high-speed internet connection.
Must be based in the USA and comply with HIPAA guidelines.
Fast-paced, high-growth environment with evolving processes and expectations.

Salvo Health

Salvo Health takes a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions. Backed by leading health care investors, Salvo's team includes board-certified physicians, dietitians, nurses, and therapists who provide evidence-based, continuous care.

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