Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Resolve provider and consumer inquiries with one-touch resolution across phone, live chat, email, and SMS.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
Partner with leadership to improve customer experience and collaborate across departments.
Cherry is a fast-growing FinTech offering the simplest, fastest, and most inclusive BNPL solution for medical practices such as dental, medical aesthetics, and veterinary. Founded in 2019 and led by Stanford entrepreneurs, the company is backed by top investors including Kleiner Perkins and DCM and maintains a high-growth startup culture.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Support members through email, live chat, and phone with eligibility and billing questions.
Own member issues end-to-end while coordinating with internal teams for resolution.
Use AI tools and share feedback to improve support processes and member experience.
This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Manage inbound customer calls and email queues, delivering accurate and efficient responses.
Handle customer complaints, escalate issues, and maintain detailed notes in internal systems.
Support the Pending Lender Approval process by reviewing documents and coordinating with lenders.
Caribou is a financial technology company that helps people refinance auto loans and save money on their monthly car payments. The company is led by industry veterans, backed by prominent investors, and values a culture of velocity, ownership, and teamwork.
Manage a high volume of inbound calls and guide prospective customers through the loan application process.
Follow up with customers to encourage application completion and maintain accurate account records.
Deliver exceptional customer service with clear, professional, and empathetic communication.
Enova International is a financial technology company providing online financial services through AI and machine learning to create accessible credit for non-prime consumers and businesses. It is a values-driven organization focused on inclusion, culture, and employee development.
Make outbound calls to prospective customers to discuss mortgage loan interest and refinancing needs
Gather customer financial information and communicate next steps to loan officers
Provide high-level customer service through email and phone to create an exceptional experience
New American Funding is a mortgage lender focused on helping customers achieve home financing goals through loan origination and refinancing. The company supports a customer-centered culture and offers a remote work environment.
Deliver high-quality customer experiences that educate consumers on life insurance and Ladder.
Provide omnichannel service via email and phone, responding to inquiries accurately and timely.
Collaborate with internal stakeholders and Underwriting to improve the customer journey and fulfill application requirements.
Ladder is a life insurance company that uses AI-powered real-time underwriting to reduce the application process from months to minutes. The company is highly collaborative and mission-driven, having provided $74 billion+ in coverage.
Work independently in a fast-paced remote environment, communicating with customers primarily through text-based channels.
Guide customers through the loan application process, answering questions, addressing objections, and keeping applications moving forward.
Meet monthly performance metrics while applying knowledge of consumer lending and customer service to deliver excellent outcomes.
Reprise Financial simplifies the financial journey for customers by providing transparent personal loans up to $25,000 through an online process and customer-first approach. The company fosters a culture built on innovation, collaboration, and kindness, with open communication and growth opportunities for employees.
Answer live chats and support tickets across membership, events, finance, CRM, and website tools.
Write and update help content and build in-product help to drive self-service.
Improve the AI support agent Buzz, trace ticket causes, and recommend product and documentation fixes.
Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.
Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.
Process a queue of loan applications while ensuring compliance with established quality standards.
Handle inbound and outbound calls to verify details and request additional information from customers.
Resolve customer issues via phone, email, or fax and keep customer accounts accurately updated.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform. It serves non-prime consumers and businesses and maintains an inclusive, values-driven culture where employees can thrive.
Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
Solve customer inquiries effectively and share feedback to improve the product.
Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Handle inbound and outbound calls and respond to customer inquiries via text and email.
Manage and update customer cases, documenting all interactions accurately.
Resolve routine issues at first contact and escalate complex cases as needed.
Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.
Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Lead support program strategy focused on process optimization, automation, and AI-driven deflection.
Own end-to-end supportability, bridging Customer Support, Product, and Engineering.
Drive support analytics and KPIs to improve CSAT, efficiency, and product readiness.
Horizon3.ai is a fast-growing, remote cybersecurity company whose NodeZero platform delivers autonomous pentests to find and fix attack vectors. The team of former U.S. Special Operations cyber operators and engineers values respect, collaboration, ownership, and results.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.