Answer live chats and support tickets quickly and thoroughly across membership, events, finance, CRM, and website tools.
Write and update help content, build in-product help, and improve AI support agent Buzz.
Test new features, document usability patterns, and pass churn risks to Customer Success.

What you'll bring:

2+ years of customer support experience at an SMB or enterprise SaaS company.
Clear structured writing and strong root-cause thinking.
Comfort with AI tools and curiosity about making them work better for customers.

How we work:

Measured on time to resolution, engagement score, tickets closed, and overall ticket reduction.
AI is a tool that makes you better; it does not replace you.

Beacon Software

Membee is the all-in-one membership management platform for associations, chambers, nonprofits, and clubs, automating renewals, events, payments, and communications. The team is small and quality-of-life-focused, with a culture of humility, honesty, hunger, and horizon.

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