Provide customer support via tickets, phone, email, and virtual meetings to help customers use Texada's applications.
Troubleshoot and resolve complex software issues while managing urgent incidents and coordinating with internal teams.
Create training documentation and knowledge articles, and coach customers on best practices.
Texada builds cloud-native software for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on one platform. The company values innovation, learning, and diversity, with a collaborative and inclusive culture.
Own the ticket queue and resolve client issues with software, logins, billing, and message delivery.
Build self-serve support through the knowledge base and AI tools to automate answers.
Coordinate website builds, test new releases, and be Customer Success's direct product connection.
Breakthrough helps physical therapy practices grow by building their websites and providing software, including AI agents, that turns leads into booked patients. They are a growing startup serving about 200 practices, focused on busy clinic owners who need things to just work.
Own scheduled calls that guide customers through setting up payroll accounts from first question to live.
Respond to posts in our Facebook community group as GlossGenius, with a professional, helpful tone that reflects our brand voice.
Use AI to build, not just work: turn repeated customer questions into AI-assisted macros, Help Center articles, and workflows.
Genius AI builds technology to help local businesses run themselves, automating admin work like booking, marketing, client management, and finances. It is a high-growth company whose products have saved businesses 106M in admin hours, earned $2.0B in additional revenue, and facilitated more than 624M client touch points.
Own the support queue as first responder across all inbound channels and ensure response and resolution times.
Resolve technical issues by reproducing, diagnosing, and fixing or escalating to engineering with clean write-ups.
Build self-serve resources like help center articles, FAQs, and automation to reduce support volume as the customer base grows.
Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. It is a YC-backed startup with offices in San Francisco and New York, valuing in-person collaboration and a culture of clarity, ownership, and shared responsibility.
Respond to customer inquiries via email and callbacks, taking ownership through resolution or escalation.
Classify issues by severity, resolve with knowledge base resources, and escalate complex cases.
Cross-train across Operations and maintain a strong understanding of products and mission.
Possible builds affordable credit products that improve financial health and help people stay out of debt. Founded in 2017, we are a fully distributed company with a global workforce and over 100,000 App Store reviews.
Resolve general, billing, and basic technical questions across a live ticket queue using Intercom and FIN AI.
Own a slice of the support queue end to end and cut escalations through better documentation and judgment.
Improve triage standards and reduce load on specialist teams as support volume grows.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first team supporting 700+ practices, with a culture of ownership, generosity, speed, and continuous learning.
Manage and resolve complex inbound technical tickets via email and live chat, leading occasional video calls for high-priority issues.
Act as the bridge between customer friction and product solutions by identifying, reproducing, and documenting bugs for Engineering.
Write and maintain technical documentation, leverage AI tools for self-serve resources, and automate support workflows.
Procurify is an agentic procurement platform that helps mid-market organizations control spend, trusted by hundreds of companies managing over $100B in spend. They are a remote-first team of builders with a culture of no egos, offering flexible work and growth opportunities.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Respond to member questions across email, live chat, and outbound phone — covering eligibility, enrollment, billing, program logistics, and technical troubleshooting
Meet team goals for response time, first-touch resolution, quality assurance, and member satisfaction (CSAT)
Own the member's issue end-to-end — including looping in Care, Implementation, Engineering, or Client Success when a resolution needs their expertise
WellTheory is a digital health company helping people with autoimmune conditions take control of their health through personalized care and nutrition guidance. We're a team of 60+ passionate people who care deeply about helping our members reduce symptoms and live fuller lives.
Own the CX operating cadence, program artifacts, and engineering cycle planning.
Route and triage inbound tickets, enforce SLAs, and report on queue health.
Deliver L1 support and administer the support platform with AI-powered workflows.
Nametag is building secure digital identity solutions to help people and organizations prove who they are online. It is a fast-growing, remote-first US-based security company with an AI-forward, ownership-driven culture.
Monitor and respond to customer email and SMS in Gorgias with care and empathy.
Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.
Own escalations and sensitive tickets, including delivery, billing, and subscription issues.
Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship.
Own relationships with a dedicated portfolio of premium users, delivering personalized support across email, live chat, and phone.
Use AI-powered tools and automation to streamline routine tasks and focus on meaningful customer relationships.
Act as the voice of the customer by sharing insights with internal teams and proactively driving customer retention.
The company builds social discovery platforms used by millions of people worldwide. It is a global, fully remote team with a fast-paced, performance-driven culture.
Investigate and resolve technical customer issues through multiple support channels, using product knowledge and documentation.
Leverage AI-assisted tools and browser diagnostics to identify root causes and validate findings before resolution.
Provide outstanding customer service, document interactions, and escalate unresolved issues with clear evidence.
Higher Logic is an industry leader in cloud-based engagement platforms, providing online communities and marketing automation. Organizations worldwide use the platform to connect communities and manage digital customer interactions.
Own daily operations for a Customer Support team across Phone, Email, Live Chat, and SMS, including coverage, queue health, and case quality.
Lead, coach, and develop Support Specialists through 1:1s, real-time coaching, and performance reviews, while serving as final escalation point.
Partner with leadership across Support, Product, and Engineering to improve tooling, routing, and processes, and drive team KPIs with data.
Wrapbook is an AI platform for production finance that helps teams manage payroll, spend, and accounting for film, TV, and commercials. Trusted by major studios and backed by leading investors, the company has a team of 350+.
Provide customer support over chat, email, and phone for user questions and account requests.
Teach customers how to use the product and translate user confusion into product suggestions.
Collaborate with engineering to squash bugs and improve internal tools while building support infrastructure.
Mercury is a fintech company building a complete finance stack for startups, offering banking services through partner banks. Since 2019, Mercury has grown to serve over 300,000 startups and small businesses, with a culture that values diversity, belonging, and kindness.
Provide prompt, friendly chat support and resolve customer inquiries about products and services.
Troubleshoot issues, document interactions, and escalate complex cases to the right team.
Manage multiple chat conversations while meeting quality and response-time standards.
They democratize credit using real-time cash-flow data to create realistic credit predictions for businesses and consumers. Their culture focuses on widening opportunities and building solutions that set people up for success.
Provide Tier 1 and 2 software support to clients via portal, email, phone, and chat.
Accurately document client issues and escalate to Engineering as needed.
Mentor new team members and support Level 1 agents with guidance.
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum, representing over $50 billion in annual GMV, with a collaborative and inclusive culture.
Serve as the first point of contact for customers via Slack shared channels and email, with a 15-minute response standard.
Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries, triaging and escalating to internal teams with full context.
Log all interactions in Pylon, identify recurring issues, and contribute to the internal knowledge base.
Oneleet is a security and compliance platform helping companies build, manage, and monitor cybersecurity programs and achieve standards like SOC 2 and ISO 27001. With a recent $33 million Series A and decades of industry experience, the team is fast-growing, opinionated, and focused on reshaping a broken industry.
Lead, coach, and mentor Product Support Specialists, tracking performance and building schedules for coverage.
Own the support queue in Salesforce, handle escalations, and oversee hardware support end-to-end.
Improve processes, keep documentation current, and leverage AI tools to accelerate investigations.
Inspiren offers a complete connected technology ecosystem for senior living, giving operators visibility and analytics to improve care. You'll join a growing global team united by a shared mission, with a new NYC office focused on collaboration.
Manage 30 customer cases daily across chat, email, and phone, resolving issues within service levels.
Investigate root causes across configurations, workflows, and integrations to provide effective solutions.
Use AI tools to improve case investigation, drafting, and triage while validating outputs.
The company provides a sophisticated, interconnected platform for hotel teams, bridging technology and hospitality. It maintains a remote-first, fast-moving culture that is inclusive, international, and collaborative.