Call labs and partners to sort out turnaround times, results status, and redraws
Run the Tier 1 call-request queue, prioritize by urgency, and hit response-time targets
Document every outcome so teammates can act without follow-up

Who you are:

4+ years in customer support, call center, or BPO supporting US-based clients
Clear, confident, and professional on the phone in English
Process-driven and exact, handling sensitive patient information with care

How we'll measure success:

Call requests completed within response-time targets
Accuracy and completeness of documented outcomes
Teammates can act on your notes without needing to follow up

Junction

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. We're a remote-first team of about 60, backed by top investors, working to make healthcare personalized, proactive, and affordable.

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