Customer Service Representative

Job Overview:

• Provide best-in-class customer support to clients' customers via phone, email, and chat.
• Work from home until further notice with a flexible 4x12 shift schedule.

Key Responsibilities:

• Respond to customer queries and create tickets for every interaction.
• Record all interactions and escalate issues to other departments when needed.
• Ensure customer satisfaction and perform annotation or basic QA tasks during downtime.

Qualifications:

• At least 2 years of customer service experience.
• Excellent English communication skills and good phone etiquette.
• Experience with Zendesk is a nice to have; amenable to any shift including weekends.