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What You'll Do:
- Deliver Level 1 support via phone, email, and ticketing.
- Troubleshoot issues, manage accounts, and ensure service standards.
- Support vaccine-related operations as a subject matter expert.
What We're Looking For:
- Fluent English with strong communication and empathy.
- Multitask under pressure with attention to detail.
- Helpdesk or healthcare background preferred.
Job Conditions:
- Fully remote from anywhere in the Philippines.
- Permanent contract, flexible 40h/week, US/Canada shifts.
- Internet allowance and private health insurance.
Alphanumeric
Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.