Customer Support Representative
Remote regions
UkraineBenefits
4w PTO
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What You Will Do:
- Provide exceptional support via chat, email, and calls.
- Maintain 90%+ customer satisfaction with prompt, empathetic solutions.
- Collaborate with Engineering and Product to resolve complex issues.
What You Bring:
- 2+ years remote customer support, advanced English, and intermediate French or German.
- Strong analytical and problem-solving skills with attention to detail.
- Customer-centric mindset and ability to work independently.
What We Offer:
- Remote-first flexibility, home workplace budget, and tech tools.
- Ideals Academy and investment in external learning.
- Medical insurance, wellness package, and mental health support.
Ideals
Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care.