Customer Support Agent
Remote regions
GlobalBenefits
5w PTO
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About the role:
- We're looking for a Customer Support Agent who genuinely cares about people and turns questions into positive experiences.
- You'll be one of the main points of contact for customers, helping with subscriptions, orders, accounts, and general questions.
What you will do:
- Handle inbound and outbound communications primarily by phone (60%) and email (40%).
- Manage customer accounts, billing, and shipping using Zoho CRM and ERP systems.
- Work closely with Logistics, Marketing, and IT to resolve issues and improve customer experience.
What we're looking for:
- At least 1 year of customer support experience, excellent English skills (C1+), and basic Hebrew is an advantage.
- Strong communication, problem-solving, and organizational skills, plus a proactive attitude.
Work Conditions and Benefits:
- Remote-first, full-time position with working hours Sunday-Thursday 6PM-20AM Israel time.
- 24 paid vacation days per year.
- Cooperation under a B2B contract or employment in Israel.
Lev Haolam
Lev Haolam is an international, fast-growing mission-driven enterprise based in Israel, focused on the U.S. market and committed to supporting local family-owned businesses. The company values ownership, collaboration, and continuous improvement and has a passionate international team.