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About the Role:
- You'll play a vital role in ensuring customers have a seamless journey with Nivoda.
- You'll handle day-to-day client issues related to logistics, orders, and website bugs.
- You'll be the voice of the customer internally, collaborating with all departments.
What We're Looking For:
- Minimum 2 years experience in online customer support, live chat, and calls.
- A 100% ownership and customer-first mindset with excellent cross-functional collaboration skills.
- Ability to multitask across different platforms, with proactivity and forward thinking.
Work Environment:
- A dynamic, low-hierarchy environment in a rapidly growing company.
- Opportunities for growth and learning, with the chance to contribute during its exponential expansion.
- Fully remote in the US, working Mon-Fri, 10AM-7PM EST.
Nivoda
Nivoda is a global B2B diamond and gemstone marketplace that connects jewelry retailers with competitive, high-quality suppliers. It operates in a fast-paced, scale-up environment with a culture of empowerment, continuous learning, and growth.