Process a queue of loan applications while ensuring compliance with established quality standards.
Handle inbound and outbound calls to verify details and request additional information from customers.
Resolve customer issues via phone, email, or fax and keep customer accounts accurately updated.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform. It serves non-prime consumers and businesses and maintains an inclusive, values-driven culture where employees can thrive.
Handle call overflow, suspense reporting, and client relations follow-up.
Review and respond to tasks, voicemails, and emails to resolve delinquency issues.
Assist with call monitoring, escalated calls, and team meetings to improve processes.
LoanCare is a leading full-service mortgage loan subservicer delivering excellence to banks, credit unions, and homeowners. Backed by Fidelity National Financial, a Fortune 500 company, it offers a culture focused on integrity, innovation, and collaboration.
Own the full collections cycle including high-volume invoice follow-up via phone and email.\n- Lead negotiations for payment plans and resolve billing disputes cross-functionally.\n- Maintain meticulous records and provide regular reports on collection status and aging trends.
Panoptyc uses visual AI and manual reviewers to help retailers detect theft in over 20,000 markets across the United States. They are a fully remote, rapidly growing team with a mission to reshape retail security.
Supervise and coach a remote team of Collections agents through call reviews, live monitoring, and side-by-side sessions.
Stay visible and available throughout the workday to handle escalations and model effective negotiation and de-escalation techniques.
Use performance data and direct observation to identify trends and build tailored coaching plans that drive measurable improvement.
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.
Provide administrative and collection support for the Regional Credit Manager and assigned portfolio.
Partner with sales and administrative teams to meet cash flow targets and mitigate delinquent receivables.
Resolve open invoices, review unapplied payments, and respond to credit hold requests in a timely manner.
QXO is North America's largest distributor and installer of insulation and a leading distributor of roofing, lumber, and waterproofing products. It is a fast-growing, tech-enabled leader in the building products distribution industry with plans to reach $50 billion in annual revenue within the next decade.
Consult and enroll qualified clients into National Debt Relief's debt relief programs, documenting discussions in Salesforce.
Complete IAPDA certification within the first year and meet performance criteria set by management.
De-escalate stressful situations with empathy, navigate multiple computer systems, and adapt to changing business needs.
National Debt Relief is a leading debt settlement organization that has helped over 450,000 people settle over $10 billion of debt. With an A+ Better Business Bureau rating, we are dedicated to elevating, empowering, and transforming our clients' lives. The company is a certified Great Place to Work® with a team-oriented environment and growth opportunities.
Handle inbound and outbound calls and emails to assist customers with loan applications and questions.
Assess customer needs, explain loan options, and build trust to ensure satisfaction throughout the application process.
Meet monthly sales metrics while adhering to state and federal lending laws and compliance guidelines.
Reprise Financial is on a mission to simplify the financial journey for customers, making personal loans accessible and transparent. We foster a workplace built on innovation, collaboration, and kindness, providing tools and support for employees to thrive.
Make outbound calls to prospective customers to discuss mortgage loan interest and refinancing needs
Gather customer financial information and communicate next steps to loan officers
Provide high-level customer service through email and phone to create an exceptional experience
New American Funding is a mortgage lender focused on helping customers achieve home financing goals through loan origination and refinancing. The company supports a customer-centered culture and offers a remote work environment.
Manage live inbound calls and scheduled appointments using a consultative, needs-based approach
Build trust quickly, guide clients through enrollment, and overcome objections with confidence
Meet and exceed daily, weekly, and monthly performance goals to maximize uncapped commissions
TurboDebt is a top-rated debt relief organization that helps people regain control of their finances. With 300+ team members, they foster a supportive, competitive culture focused on growth.