NetCredit Collections Representative

About the role:

• Proactively contact customers with overdue accounts and understand their financial challenges.
• Manage high volume calls and resolve difficult customer situations with professionalism and empathy.
• Collaborate with customers to identify solutions that help maintain consistent loan payments.

Requirements:

• Minimum 1 year of experience in a high volume debt collections environment.
• Exceptional conflict resolution, communication, and active listening skills.
• Strong negotiation abilities and self-management for remote work.

Benefits:

• Health, dental, and vision insurance including mental health benefits.
• 401(k) matching, PTO, paid parental leave, and sabbatical program.
• DEI groups, employee recognition, and charitable matching.